Workflow: Remote Scripts
I have a monitor watching a log file on an IIS server for a particular error. If the error is found I want it to trigger a workflow to restart an IIS App Pool. I have the monitor working fine. The issue seems to be running the remote windows script function in Workflow. I want to use the PowerShell Command "Restart-WebAppPool <mypoolname>" but it seems to try to run from the OpManager server and not the remote host. Do I need to wrap the command in an Invoke-Command? I am currently use the following...
Error when trying to login in server with MFA
I am trying to use multiple factor authentication utilizing the product adselfservice plus, but when i try to use it in my windows server 2012 and 2008, i keep getting the error "connection to server failed. Error 403 error" this error appears when i
Impact ADManager Plus 7.0 after Upgrade Functional Level Active Directory to version 2019
Hello, we soon need to upgrade Functional Level of Active Directory to 2019 version. We currently have AD Manager Plus 7.0 installed on a server that communicates with Domain controllers that will be upgraded. Could there be any impact on the proper functioning
Google fixes high severity vulnerabilities in its Chrome 106.0.5249.91 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.91 for Windows, Mac and Linux. This update comes with 3 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3370 Use
How to add notification to an email address once a specific category request open.
How to add notification to an email address once a specific category request open.
Request Date field to be now +2 business days
Hi team, we are looking to create an onboarding form, where we do not allow the end user to specify a date field, less than now + 2 business days. Any suggestions on how we might be able to look at doing this? The business case behind this is, that we
Cannot re-fill credential in SDP to advance analytics
Dear ManageEngine Team, I'm facing issue in integration process. I have created Advanced Analytic server before and do integration with my SDP. and suddenly my team delete it the Analytic Server. So i rebuild the new one, i have changed the IP Analytic
Lenovo ThinkBook 15 G2 imaging
I'm attempting to image a Lenovo ThinkBook 15 G2 laptop. It appears Lenovo has Full Disk Encryption (FDE) on by default and I cannot find a way to disable it. Mone on FDE here: https://support.lenovo.com/us/en/solutions/ht002240-full-disk-encryption-hard-disk-drive-frequently-asked-questions
Centralize vulnerability detection and remediation with the Patch Manager Plus - Tenable.io integration
Hello everyone, We are excited to announce that Patch Manager Plus can now be seamlessly integrated with Tenable.io. This brings the best of both worlds (vulnerability detection and patch management) on a single console. Here's what you stand to gain
Advance Report: Unable to export/download through operator user
Hi Team, We have been created few customized reports through advance report option and given access to few operator users. The operator users can able view the reports but unable to export/download the reports. Please assist. Thanks Mostafiz
Patch Management
Hi, I've been having an issue with patch management using a Distribution Server. If I set it up as a Local Office and bypass the Distribution Server it works fine. The error I get is: "Downloading patch-products.7z failed with error code : 0". Alternatively,
SQL Reports in Cloud
I can see all the SQL reports but am unable to run or create any am I missing something?
Google fixes high severity vulnerabilities in its Chrome 106.0.5249.91 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.91 for Windows, Mac and Linux. This update comes with 3 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3370 Use
Google fixes high severity vulnerabilities in its Chrome 106.0.5249.91 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.91 for Windows, Mac and Linux. This update comes with 3 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3370 Use
How to find specific version of Endpoint Central
Hi friends, I need to reinstall Endpoint Central version 10.1.2220.12 for Restore backup file on it. BUT i cant find EXE file of this version in archive via this link: https://archives3.manageengine.com/desktop-central/ how can find that file?
Worklog addition field for SDP On Demand
Hi How can I add additional filed for SDP OnDemand? I have it on my on-premises SDP but I cannot find how to create IT on my cloud installation Thanks Paolo
Approver Comments
Is there a way to have the approver comments show up in the conversation or the notes to bring attention to them for the technician?
Service catalog - move a service to another category
Hello my instance: SDP 8.0 build 8012 & MySQL Currently, I am testing the service catalog feature in SD+ I set up several services underneath my categories and realized, that I defined a service in the wrong category. How can I move the service to the correct category, without having to delete it an redefine it in the correct category. Thanks in advance for any help best regards, Marc
How to update subject automatically with Recommended Template feature?
So we have started using the recommend template action when a requester uses the wrong template, the problem we're having is that the subject line/title is not updating to the recommended templates subject line/title...so while it's nice that reporting
Get User info for particular resource through REST API
Is there any API to fetch user access information from resources? We are able to view this information through UI reports but unable to find REST API for the same. We need information on mapping between resources and users for our integration.
Alert that Third Party Certificate has expired, when it has not
New Alert and product issue today. This morning, on build 10.1.2228.5, I am receiving an Alert that my third party certificate has expired, when it does not expire until November 28th. See screen evidence attached.
Make the HA status alert notification configurable
Hi all, We would like to see an option added to the product. Currently we have PMP configured in a HA setup. On disruption or restoration of the HA connection, an email notification is automatically send to all users with an administrator license in the
OS Deployment
Receiving the following error when trying to image a pc. Image Deployment Failed: Fixed Hard disk 0 is not detected trying to deploy on removable media(14GB). Create new media with Dell Inc. Precision 3260 Microsoft Windows 10 64bit compatible storage
Agent Not phoning home...
We currently utilize both OS Deploy and Endpoint Central together. We have an image set up for OS Deploy that includes the Endpoint Central Agent. Half of the PCs that we image are having an issue with the Agent successfully coming online. The agent
Software Deployment - Check Software Pre-req (Cloud Version)
Hi, I am looking to install software, only on computers where the software is not installed - but since this needs to be made more difficult then it really has to be, I cant simply click on Check Software, find the name of the software, and say if true
Manually download and dump patches
Can we manually download patches and apply updates in management?
Monitor Internet Access
Hi all, Is it possible to set an alert to test the if OpManager can reach an external website? We have an issue with our firewall that we are currently diagnosing. It will sometimes cause all outbound Internet access to fail, but internal networks are
"Is Pwd Required"
I tried to create a report that shows all local user accounts on Windows computers that don't have passwords. It seems like the "Is Pwd Required" field was appropriate for this but I may be wrong. It's incorrectly claiming that some accounts that have
Custom Status Question
Greetings, I am testing Service Desk Plus the on Premise free version to see if it is something we would like to pay for. I am trying to setup a status so that when a request is in that status it sends out an email to the user daily for 2 days then switches
[SDF-30425] Can you please have the devs add an 'Add Image' button to workflow templates
I know you are currently working on and testing on adding the 'add image' button to notifications - but can you also add it in change management workflows (and everywhere else you use this control)?
Is there a way to have reminders show for everyone?
looking for a way to either show all techs the reminders that are put on tickets or a way to have the reminders added to a calendar
Deprecation of Basic Authentication in Exchange Online
Hello all, Here is an update for Exchange Online users! Microsoft has deprecated basic authentication to Exchange online users. This will be in effect from October 1, 2022. Basic auth simply means that the application will send a username and password
Account locked
Hi, I typed the password wrongly due to faulty keyboard.Then I got the "account locked due to invalid login attempt" try after 119 seconds... I got a temp password but I cannot login even after waiting for an hour.... please help
Email CC notification
Hi, We have an issue related to the email notification. When a user send an email to the servicedesk and this email includes several people in the CC's list, when you will close or complete the ticket all these user will be notified I noticed that in the Notification rules there is the option to disable the notification for the user in CC but If a disabled it, when a user open the ticket from the portal and put another user in the field "id e-mail to notify" this user will be not notified about the
Upcoming enhancements in Native Email Service
Dear users, We are elated to announce the upcoming enhancements in Native Email Service. Below is a brief run-through of the same: Enhancements Native Email Service ServiceDesk Plus Cloud's native email service is available by default for
[Free seminar] How can AIOps replace traditional ITOps practices?
The increasing adoption of complex, multi-level infrastructures in organizations is leading to the rise of artificial intelligence (AI) for IT operations. There's a huge pressure on ITOM to track, monitor, and manage services while contending with such
How do you setup your release management?
Hi Manage Engine SDP users, Can you share with me how you're using Change/Release Management module? I find it particularly challenging because I can't tell at a point in time, who needs to take action and move the ticket along. In JIRA or mostly any
ADSelfService Plus build 6209 released with some issue fixes
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6209, with the following issues fixed. Issues fixed: An issue in the Restrict Users scheduler under License Management when there were different domains containing the
[SOLVED] CSR with subject alternative name.....ho to create?
Good morning im testing a trial of Manageengine ServiceDesk and i created the csr to obtain the certificate. All is ok but the certificate request does not include SUBJECT ALTERNATIVE NAME so Chrome warns users about certificate error. My question is: how to create a CSR with this setting?
Delete multiple service down alarms because service is being uninstalled everywhere?
Is there somewhere I can delete the monitoring of certain services in bulk, without removing the monitor entirely for that service (in Settings-Monitors-Windows Services)? We're uninstalling a product in phases that has several services attached to it.
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