Replicate image in Remote office to Local office or Central Server
We're using OSDeployer with our Local/Central Server and one Remote office. I'm in the remote office and I created an image that now resides only in the local office. Unless I'm missing something replication policy seem to only go from the central server
SDP > Jira -- What controls the list of "Projects"
In Service Desk when I select the Option to "Associate New Jira Issue" what controls the list of Projects in the dropdown? I am missing a few of my projects here and therefore cannot link them. What controls this?
Deprecation of Basic Authentication in Exchange Online
Hello all, here is an update for Exchange Online users! Microsoft has deprecated basic authentication to Exchange online users. This will be in effect from October 1, 2022. Basic auth simply means that the application will send a username and password
[SDF-41689] Filter - x conversation(s) for waiting reply
Hi, I've had a request for one of my groups to create a filter to view tickets with conversations that are waiting for a reply. They're visible in the request list with a red envelope, so the system identifies that they're there but I can't see a way of making a filter for it. Is it possible? Cheers, Dave
[Webinar invite] How to avoid IP address conflicts in your network
Hello there! Tired of troubleshooting end-user complaints about IP address conflicts? Often, you and your team are only alerted about this issue when an end user reports it or when it cascades into a major network issue. Here's how you can avoid this
[Webinar invite] How to avoid IP address conflicts in your network
Hello there! Tired of troubleshooting end-user complaints about IP address conflicts? Often, you and your team are only alerted about this issue when an end user reports it or when it cascades into a major network issue. Here's how you can avoid this
[Webinar invite] How to avoid IP address conflicts in your network
Hello there! Tired of troubleshooting end-user complaints about IP address conflicts? Often, you and your team are only alerted about this issue when an end user reports it or when it cascades into a major network issue. Here's how you can avoid this
How to ignore "Required" fields when Custom Function Executes?
Hi All - I have a Custom Function that "cleans" the Subject if it contains certain characters (i.e. FW:, RE: etc). The problem is I also have required fields on my Incident Template therefore when a ticket is created by email, the Function executes but
Bad Patch detection "Update for .NET Desktop Runtime (x64) (6.0.9)"
Hello, the patch detection for Patch ID 109417 Update for .NET Desktop Runtime (x64) (6.0.9) is incorrect. I have verified that all of our endpoints have the most recent update installed. I have also rebooted the affected endpoints and attempted to
Tasks are not added automatically after request is created.
Hello there, The tasks added to the incident template are set to be created automatically when the request is created. When I created a Request from REST API with incident template, the tasks won't be added automatically. How to get the tasks added
getting registration prompt for user name and path to license path when trying to upgrade to PMP version is 12.1
Hello all, I have upgraded PMP numerous times and has never gotten a registration prompt before. When i am using updatemanager to install service pack now it takes me to registration screen asking me for username and license file path.
Imaged PCs not reporting in correctly?
We have starting using OS Deployer to image our PCs. We have the Endpoint Agent installed on the image machine/file. We followed these instructions Imaging Computers with Endpoint Central Agent on them (manageengine.com) We're seeing an issue with
SNMP Get OID via API
Hello, I need to perform a task that I would like to automate. This involves querying a device via Settings > Tools > MIB Browser via SNMP. I tried to use the following URL but it returns error code 5002 "The specified URL is incorrect." https://IP_SERVER_NETFLOW:8060/client/api/json/mibbrowser/snmpGet?apiKey=2f6e8b31482f7f9ba882608bcc0fe1be&host=10.10.10.10&port=161&oid=.1.3.6.1.2.1.15.3.1.16&mibname=BGP4-MIB&snmpversion=snmp3&credentialNames=Global
Google fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Difference between PAM360 vs Password Manager Pro
Hello Support. I noticed that the product "ManageEngine PAM360" appears on the ManageEngine website (https://www.manageengine.com/privileged-access-management/?pos=MEtab&cat=ITS&loc=tab&prev=AB2). What is the differentiating factor between PAM360 and Password Manager Pro? What does one bring that the other does not bring? Please give me details. Regards. Rafael Vega.
Custom logon hours report
Hello Community Member, I have a query, i know there's a template for logon hours on the latest SDP, but what i want is logon hours per day or yesterday, is there anyone can provide me with the correct query? Thanks
Create a test server to test updates
We are trying to create a temporary test version of ServiceDesk Plus nuild 11308 and have followed the steps on your website at https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus We are licensed
store encription key in PMP!
Hi, We need to savely store encription keys someware. My question is can we do that in PMP. I know we can store SSH keys but thats not the same. usualy these keys come in a file. Does PMP have a way to store and retrieve them?
Find list of attachments on a conversation via API?
Hello, I've noticed that the SDP web interface uses: /api/v3/requests/(request ID)/notifications/(notification ID)/attachments/(attachment id) to download a file attached to a conversation item on a request. I'm able to get the notifications via /api/v3/requests/(request
Web shortcuts do not show icon
When I add a Web shortcut to a profile and add an icon to it, the shortcut is displayed and working on the Android-tablet but the icon is not shown. It only shows the name and a lightgray Android icon. I tried jpg-, png- and ico-files, different sizes
owener
Hi Wouldn't it be a good idea to link the owner tab in Active Directory of computer items to your owner colum in endpoint central?
Service Desk Server is not running
Good Day sir , i face this error when trying to run ( StartClinet.bat ) I've restarted the server , the services and even resorted the SQL Server DB , any suggestions !!
ServiceDesk Plus MSP - version 10.6 - Build - 10609 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10609. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first
Faster Announcements
We had a recent system outage, and we decided to send an announcement to every computer on our network. We created a message and setup a window of 2 hours to send this notification. After 2 hours it shows that 699 PC's have received out announcement. We have almost 1800 PC's on our network. It is taking way to long to send announcement to all of our users. My question is, is there a way to send announcements instantly or at least faster to all of our users? Darko Tepavcevic
Log Management and Collection
Is it possible to have predefined scripts for Windows OS or Linux that will allow EventLogAnalyser to Pick only meaningful logs from all other endpoints?
RDP
Hello Team, I was wondering did ManageEngine ServiceDesk Plus developers stopped using RDP remote control since they have remote control option End Point Central agents? We would recommend you use that. If yes, why am I still able to see it?! Question
Custom Scripting Help
I am trying to create a custom script where if someone selects something in a specific field on our on-boarding form, a confirmation message appears asking them if their new hire needs to have permissions to that system. I have the message part down,
Delete Survey and Resend
Is there a way to delete survey where user choose wrong rankings and resend the survey to that user? If not is this a future feature?
[NetFlow Analyzer Free online training series] Enterprise bandwidth monitoring: Beyond basics
As the number of users in your organization grows, enterprise bandwidth management gets more complex. Learn how you can detangle bandwidth monitoring complexities with NetFlow Analyzer's free online training series. Keeping in mind the convenience of
[New Release] ADManager Plus' latest build 7160 unveiled!
Hello Everyone, We are delighted to let you know that we have released the latest build of ADManager Plus, 7160. Here's a glimpse of the build highlights: Features: Orchestration: Option to automate a series of tasks in succession at defined time intervals
Login to the sdp program by clicking on the link without entering the username and password
HI I want to enter the sdp program when the user clicks on a link similar to the one below. What I mean is that the user can log in as a normal user without entering the username and password in the sdp program. Of course, I know that this has some security
[Tips & Tricks] A Custom Dashboard Widget to View All User’s Requests
One of our Community users came up with the following requirement. Most of the users in her organization had problems in finding the page to see all their requests. She requested for a widget in the dashboard to display few request filter which is most
Distribution Server/Microsoft Server Updates
Hello, We use UEM for managing all the patches for our desktop computers - we are currently NOT using to patch servers. I have a couple questions, and hoping that someone out there has an answer for me - and doubly hoping that it not something that will
Error when using NCM TFTP
When I click the download button in NCM/device management/tftp files, to pull in a Cisco.SPA file for pushing firmware I get the is error. {"error":{"code":5000,"message":"Internal Server Error while processing this request."}} Any help appreciated.
Query for find type of users
hi, I need a query to find out if the user is a technician or a requester. Actually, I need a query that will show me a table with the following columns: 1- user display name 2- user ID 3- User type (Requester or technician) my sdp version is 12007 my
M365 Security Plus' build 4513 has been released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4513. Enhancements: Exchange Online PowerShell Module V2 will be used by default to connect to Exchange Online using modern authentication. Upgraded to jQuery
M365 Manager Plus' 4513 build is out now!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4513. Enhancements: Exchange Online PowerShell Module V2 will be used by default to connect to Exchange Online using modern authentication. Summary reports
Need Custom Report on Time Elapsed for Pending Tickets
Need Custom Report on Time Elapsed for Pending Tickets: We report daily the list of Pending Tickets and Breached Ticket. I would like to present to the teams an added column that shows how long this ticket has been in an OPEN state. As I understand it, if the ticket has passed through on hold during its lifecycle the TIMELAPSED doesn't reflect this. How can I effectively show how long a ticket has been lying in an open state in a report. Do I need to write a customer report or can the system
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