Asset Explorer - 'State changed from In Store to Disposed' by the System. Anyone knows how to reverse this?
Asset Explorer 'State changed from In Store to Disposed' by the System. Does anyone knows how to reverse this? When I try to move the individual items back to In Store or In Use, the system moves it right back to the Disposed state over and over and over
Need Query report on User's List
Need Query report on User's List with below details. User id user name(Display Name) User type(User or Technician) department Email ID
Remove Flash
Hey guys, We have some very old machines that still have flash installed and we are trying to remove it. Push out the Adobe flash uninstaller, run it and then restart the machine? Or is manual intervention required? All the posts ive found about this
Announcement: End of Support for C and C++ Agents in Password Manager Pro
Hi All, It is an advance announcement that from Oct 2022 onwards (product version 12122), ManageEngine Password Manager Pro will no longer support both 32 and 64-bit versions of the C++ agent for Windows and Windows Domain systems and the C Agent for
Announcement: End of Support for C and C++ Agents in PAM360
Hi All, It is an advance announcement that from Oct 2022 onwards (product version 5711), ManageEngine PAM360 will no longer support both 32 and 64-bit versions of the C++ agent for Windows and Windows Domain systems and the C Agent for Linux. The C
Moving Eventlog Directory to another partition
Hello. I need some help or guidance on moving the eventlog analyzer. I already did but can't start the service it says: DAEService in the wrapper log and file not found on the serverout log. BTW, is just another partition, it's in the same server. Already
Blank Page when trying to access Admin
Hi, I am running build 12000. I want to migrate my ServiceDesk Plus instance to a new server. I have followed the instructions to migrate to a new server. I have successfully restored from the backup and I am able to login succesfully and can see Requests
run backupDataOld.bat silently when integrated with Endpoint Central
Hi, We have SDP v13 and integrated with Endpoint Central. I want to create task schedule in windows for run backupDataOld.bat as daily. But when I run this file, get this alert: The backup will not continue until we click on Yes. What should I do to skip
Monthly trend reports by category (graph) and Request Summary reports
I've been using Service Desk Plus (on-prem) for a long time and I can run some basic reports based on Time Spent, SLA, and Request Summary, etc.. I'm looking for additional reports that will provide me more insight into our tickets. I tried playing
Require Worklog before change Technician
Hi all, is there a way to require a Worklog before transfering a ticket to another technician? I would like that before the HelpDesk agents transfer a ticket to another group or techinician, they register a Worklog stating why the ticket is being tranfered.
[SDF-87697] How to create a report from Service Templates and Business Rules
HI Friends I need to create report from Service Templates to find out that which business rules are related to which templates. in fact, I need to find out that which templates has been set as criteria in Business rules. I found this tables: requesttemplate_list
How do I generate a Report to know How many Service Categories & Service Templates are present in SDP?
How do I generate a Report to know How many Service Categories & Service Templates are present in SDP service catelog?
NCM HP Procurve 4000m Backup
Hello. I am hoping to get some direction/help on backing up old HP 4000m switch configs. I have been successful with other 4104gl switches since they have the typical CLI interface. The 4000m on the other hand is a menu based style. I can get the
Ticket escalation to another site
Our business has a number sub-businesses which we have setup as sites. Most problems get fixed in the home site, but sometimes we need to escalate certain requests to HQ site. How does a technician escalate a ticket to a site they are not a member of?
How to Link Change Management Templates to specific categories?
I.e., how do I limit the categories in various change templates? If I wanted lets say, application x to only go to the applications template, but NO other categories, how could this be limited? Thanks tons, -JCG
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ManageEngine UserConf is back in London
Hello folks, We're happy to announce that the ManageEngine UserConf is back in London Date: Nov 14 - 15, 2022 Time: 8.30am - 4.15pm GMT Place: Hilton London Metropole Register now Here's why you should attend: We, at ManageEngine, are celebrating 20
Appending field
Hello, I'm trying to append a couple fields to the subject line in SD+. The code I've got is: //get first + last name and append to subject to include full name if($CS.isFormSubmit()){ var firstName = await CS.getValue("UDF_FIELDS.UDF_CHAR2"); //new hire
Upcoming Enhancements in requests,Assets and Reports
Dear users, We are elated to announce the upcoming enhancements .Below is a brief run-through of the same: Enhancements General Permission to View Technician's Cost Per Hour New option in Activities Time Filter Requests Resource Quantity in Service
Mail Server Settings
We have Service Desk up and running , incoming email was working fine and suddenly today we receive below error FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using
Changing to new Helpdesk Server
Currently we are migrating the ServiceDesk Plus to a new server. I have created the backup from old server, and want to import to the new server. But it asks for password. Have tried the default sdp@123 but it is not working. Is there any other default
[SOLVED] SD-70781 - Email attachments when emailing ServiceDesk
Hi, It has come to my attention that when we email the ServiceDesk and attach an email to the original email, it does not appear as an attachment in the SR that is created. Instead, it puts the entire body of the attached email into the actual SR which
TLS 1.0 and 1.1 enabled by default....
Installed this as a demo less then a month ago, Our security vendor scanned this server and found that TLS 1.0 and 1.1 was enabled, Looked at server.xml and saw the following line...... sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2" Should
Query to get back tickets in a specific status for longer then 3 days...
I have tried all of the suggestions and solutions from years ago, but they don't work. Most of the queries from Version 11 no longer work in version 13. PG and 13010 I am trying to create a new query that returns all of the tickets in the status "Awaiting
How to detect Symantec / Broadcom DLP from EndPoint Central?
Wants: To identify PCs that already has Symantec DLP Installed in the network. Problem: This application after installation does not have a entry in the "Apps & Features" under settings hence i cannot use "software name" from Endpoint Central to query.
Adding an approval with a custom trigger on a request in ServiceDeskPlus MSP
Since i see a lot of admins having trouble making this work, i am posting a walkthrough i made with a working python script. How to add approval workflow on a request in SDP & SDP MSP with automatic approval send, using python Warning : This procedure works only for requests created through ServiceDesk portal. This will not work with email fetching. Step 1: Install python on the server that SDP or SDP MSP is running. On installation procedure select to add the PATH as well. Python version that
Version 14 - Font upload looks disabled?
Hi, Installed latest version 14 on dev server. When I add the font 'Lucida Fax' ttf file I get the red disabled icon - why?
Register for a free webinar on app management!
When: October 11th, 6:30 GMT & 11:30 EDT Duration: 1 hour With the majority of an organization's data being stored and accessed via different apps, managing these apps efficiently seems to be the need of the hour. Admins need to find a way to track
[SDF-79659] Dark mode
Hi, Can we please get a dark mode?
Does ME Log Analyzer support logging of PHP Error/Exception logs?
I'm looking for an log management solution which not only supports Apache access and error logs, but also PHP error and exception logs, with stack traces. I'm led to believe ME Log Analyzer would be the most suited ME product for this goal, but I can't
Permission to Technician change "Impact" and "Urgency"
Hi all, I would like to block some thecnician from change Impact, Urgency and SLA on tickets. We use the Priority Matrix, but if the techician change the Impact, the Proprity change too. Is there a way or role to do this? (and only for some technician).
Upcoming EOL and Behavior changes of API in SDP MSP 13.0 release
Dear User(s) Greetings for the day. This is a consolidated announcement about our upcoming EOL and Behavior changes of API in ServiceDesk Plus MSP (SDP MSP) 13.0 release. We are working on our next major release ServiceDesk Plus MSP - 13.0. This release
[SOLVED] All line spaces are doubled when replying to a ticket
When we click 'Reply', it seems that there are extra line spaces added between every line. Build 13009 There's similar threads on this from ages ago, so it seems that it still hasn't been fixed. 15 years ago - https://pitstop.manageengine.com/portal/en/community/topic/line-spacing-on-reply-to-requester
Planning Upgrade to SDP 14
Hi All, I'm planning to upgradre our current SDP instalation from Built 12007 to 1400, but we have integrated SDP with Analytics build 5070 and Desktop Central 10.1.2137.11. I want to know if SDP build 14000 is compatible with those or if I will need
showing Hex code of Others Category name
hi friends, I have changed the name of the "Others" category in the service catalog by query in the database for Arabic Language. in some places, the name does not show correctly and the Hex code of characters will be shown. how can I fix this issue
Generate engineer login hours only from yesterday to today
Hi, I would like to generate login hours report but only per today or from yesterday to today, not per month. I have try to modify the query AND ( acs.OPENTIME IS NULL OR acs.OPENTIME > < from_yesterday > - < to_today > ) but the generated report still
421 4.4.2 Message submission rate for this client has exceeded the configured limit
Hi I thought this error was gone after we updated to latest version - but it is not: 421 4.4.2 Message submission rate for this client has exceeded the configured limit Confirmed with sysadmins that configured limit is - unlimited. What else can I c
Enable customer to screen record issue as part of logging ticket
We've just had a savvy user screen record the issue they are having with an application and attached it to the ticket when they were logging it up through the portal. Are there any plans on the roadmap to provide this as a function from within Servicedesk
Closing one ticket automatically opens a new one
We are trying to establish a process where a request comes in and when the ticket is closed it automatically opens a new ticket with a specific template and transfers over some key fields if possible. Our initial ticket will be a simple overview with
Relationship Report
I would like to create a report to find all items associated to a specific user. We are creating an asset type called Information Asset, which is a database of users who have access to company websites and i need a way to create a report showing who is
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