Export all solutions from ServiceDesk Plus.
Hi, We are running ServiceDesk Plus 14.1 Build 14104 and our database is MSSQL on-premise. For resilience we would like to have a backup of all our solutions either available as a PDF that we can print or via softcopy that could be accessed in the event
Remove AD Attribute custom script
Hello, We're trying to make an automation to remove the manager attribute after an account is disabled. This work from directly from powershell changing (USERNAME) to the sAMAaccountName but when is runs from automation module dont work Set-ADUser (USERNAME)
email notificatione when Ticket swaps Groups
Hello again, we want to send an automatic email, whenever we swap a Ticket to another Group. Ic can only find an option to do this when the ticket is created in taht Group, but not when we dipatch it to that Group.... Do i miss something or is there no
Disk Utalization Template exclude disks
We would like to apply a device template for disk utalization (WMI) . This works fine however it will monitor all disks and we would like to exclude some. Is it possible to monitor all disks except if it is P:/ or S:/. we use these drives for swap files
PostgreSQL 10 End of Life Today
PostgreSQL 10 is no longer supported as of today per Per postresql.org. https://www.postgresql.org/support/versioning/ My DevSecOps lead has reached out previously to get ahead of this and we were assured that ME would maintain use of supported DB versions.
Email Address Selection / Auto Complete
It there a way of turning the auto complete email/requester option off on the ServiceDesk as we are having several issues with it. If not can this be added as a feature request. It appears this was also raised about 5 years ago here http://forums.manageengine.com/topic/email-address-selection with no response from the ServiceDesk team. The main issues we have are The drop down selection contains AD users and customers so the list excessively large. There is a very high risk of a technician accidentally
How to create / adjust user per script
Our environment Version: 13.0 Build 13011 DB: Extern MSSQL How can I build a custom function to create or adjust a user in one step? I get a lot of requests like: make user x, y a technician and give it permissons like user z. I want to build a custom
Pink23 Conference - SDP MSP
Are there any Admins or Powerusers for companies using ServiceDesk Plus MSP planning to be at the Pink23 IT Service Management conference in vegas this year?
Worklog time reporting
When you record a worklog time for a task specifically, even though there are hours put against it, it does not count towards billing. You have to put the worklog against the request itself, and not a specific task.
Changes
Hi, Currently we are experiencing an issue within the Changes category. When someone is added as an approver and clicks on Approve from the top right menu, the approver is still shown as "Pending Approval" within the Level 1 : Level Created By Workflow
Encrypting 'old' attachment (existing) files
Hi I am enabling file encryption as described here: https://pitstop.manageengine.com/portal/en/community/topic/tips-tricks-password-protected-file-attachment Noticed that it only zips the 'new' files after you enable this feature. Is there any way to
add support for WSL
Clients in WSL should not require a license since they are no real clients and may use them from host system (Windows 10). Everything else should just work as with regular Linux agent.
Ability for technician to move request to another instance
We are using the hosted version of Service Desk Plus with five instances. There are occasions when we need to be able to move user generated requests to an instance other than the one where it was created. This needs to be able to be controlled by a technician,
failed CIs import with Date value in CSV format
When we import a file that has date values, it fails. We also change the format of Date, But the problem remains (file attaceted) Do you have a csv sample file?
How to - Stop generating request for same tickets.
Am new to manage engine and i would like to know how to stop generating tickets for each email conversation that i already created as ticket.
Pickup and View Details Buttons in New Requests Emails
We are wondering if there is a way to get back the "Pick up" and "View Details" buttons that were including in the "new request" email that the technicians would receive. I have not found a way to add them back after upgrading SDP.
Endpoint Central Roles/Permissions
Is there a way to setup a user role so that they can manage all computers and all devices (like and administrator), except for computers and devices in a specific 'Static Unique' group?
RecoveryManager Plus rolls out build 6058 with new security features.
We are glad to release the latest version of RecoveryManager Plus, build 6058. Enhancements: Mail server configuration: RecoveryManager Plus now allows you to configure your mail server using SMTP (Basic or OAuth authentication) or the mail service provider’s
Azure AD Guest User
We're working on creating a Service Request form in SDP on-prem to make a request for Azure AD Guest users, is there a way to improve our automation so SDP can send the request to ADManager to create an Azure AD Guest user?
Agent or Service Up/Down notification
Hi, Is there notification that check if endpoint Agent or Agent service is up and running or down and by that send email notifications? Maybe there is option to make this notification manually?
Unable to Login After Upgrade
Hi, None of our technicians can login after upgrading from 11105 to 14104 (followed the correct migration sequence). It says the username or password is incorrect, which is not true. Any help would be appreciated.
Quickly Find a user and remote control their session from the main navigation menu
Hi there, It would be really useful to be able to search for users from the search button on the menu bar, so that you can quickly locate them and connect to a remote control session with them from any page. In addition, currently the only way to find
Audit Report/Summary not working properly
Hi all, We recently migrated our file server to new server. After the migration, Audit Plus unable to track changes on 3 shared drives, while another 3 shared drives are able to be tracked. I already configured the audit setting as per guide, already
Infrassist : White - Label Managed IT Services and NOC Services, Professional Services For MSP
We are providing high-quality White Label Managed IT Services and NOC (Network Operations Center) 24*7 Monitoring and Support for your network and also providing Professional Services like M365 solutions, Automation, RMM(Remote Monitoring and Management)
Query to get Solution of particular topic and its first level child topic list and with status filter.
Version : 10524 DB : MSSQL OUTPUT : SELECT solution.solutionid "Solutionid" , kb1.TOPICNAME " Topic", case when kb2.topicname is null then kb1.TOPICNAME else kb2.topicname end "Parent", Solution.TITLE "Subject ", Sol_StatusDefinition.STATUSNAME "Status"
Shifting from reactive to proactive: The AIOps imperative in modern ITOM
To meet the demands of the current market and stay ahead of the curve, businesses must continually find new ways to optimize their IT processes. Enter AIOps, a practice that leverages machine learning (ML) and artificial intelligence (AI) to identify,
Variables in Reply Templates
Hi, I am customizing a response template for our environment and was lookin for an option to add the following: RequestID CreatedDate CreatedBy Are there any variables that can be used in the reply template that could populate the variables above? Or
Bug: Change Workflow and CAB members
We've noticed that when adding/removing members of a CAB, the modified member does not get the approval email if the change type is linked to a workflow. Example: New member is added to CAB, new change ticket is created, approval request is triggered
Google fixes several high severity vulnerabilities in its Chrome 110.0.5481.77/78 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 110.0.5481.77/78 for Windows and 110.0.5481.77 for Mac and Linux. This update comes with 15 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 110.0.5481.77/78 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 110.0.5481.77/78 for Windows and 110.0.5481.77 for Mac and Linux. This update comes with 15 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Search function doesn’t work properly on Subcategory and Items
Hi All, We’re having a issue that when a assigned ticket with filled Category wont able to use properly the search on Subcategory and Item.
Surface devices not showing warranty
The warranty details are not showing for our surface devices we have alot of them and need to find a way to see this. Is there a way to see the warranty on the surface laptops, tablets?
Report Workstation Keyboard and Mouse Serial Number & Type
Hello, I can see from the Hardware Tab on the the Workstation asset record you can view the serial number and type of mouse and keyboard connected to that particular workstation. Therefore, is it possible to run a report which pulls up the serial number
[SDF-83722] Import Task Template
It would be nice if: Servicedesk Plus ,Allows you to import tasks Template from an Excel file.
BIOS date
Is there any possibility to query the BIOS date? I can see the date in details of an asset but I cannot find the field in the database schema.
Technician Associated Assets
How Technician just can view associated assets on Home page like requester? Now, all Technician can view all assets.
[EMS] - Moving request between instances causes loss of information
In our HR instance we have a template setup with a several resource sections. When we move the ticket to our IT instance the description field is retained, but the resource sections completely disappear. When we move the ticket back to HR the resources
[SOLVED] Requesters no longer able to view custom request templates
Hello, I have an issue where I have custom incident templates which used to be accessible to requesters, however they can now only view the default template. Technicians can still see all the custom templates. I don't think I have changed any of the settings, so I am unsure why they can no longer see the custom templates. Technician view: Requester view: Does anyone have an idea? Thanks in advance
Secure Gateway Patch Issue
I am attempting to install the latest patch for Secure Gateway Server build (90099) and I keep getting an error message when the UpdateManager.bat checks the patch. Please see attached image for error message.
Surface tablets showing up as laptop, no warranty expiration
Hi, I have some Surface Go and Surface Pro tablets being managed by Desktop Central. Under Inventory, they are detected as Surface Go and Surface Pro for Model. If looking at the Inventory details, there is no warranty expiration date, and appears to be no way to manually add it. Under Mobile Device Management, these show as device type of Laptop instead of Tablet. Is there any way to get them to show up as tablets instead of laptop? Thanks, David
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