Prevent numeric search of Request switching from "Default Search" to "Request ID" search
Hello, One small bugbear of our team is how a search within the Requests module sometimes causes the search option to switch from "Default Search" to "Request ID" search. This only happens when entering a numeric value in the search box, as SDP is trying
Calendar Data in a report
Hi, Is there a way to pull certain types of data from the calendar and push into a report along with worklogs data. For example, we record in the calendar Holidays, Training, Sickness etc, and would like be able to put this in a report, and even better
PAM Failure
In case ManageEngine PAM fails please explain how are we going to do admin login into our servers.
client not responding to endpoint central server and notification server
How do I fix this issue in future?
Format date
I'm using ServiceDesk Plus 9.4 with MSSQL I have this query SELECT substring(workstation.biosdate,1,8) 'Bios Date' FROM SystemInfo workstation which works, I get 20080825, but I want to convert it to 25/08/2008, I tried with convert and dateadd with no luck
Notifications
When i assigned request to group, there is no email notification to group email
End of Support for User Access Token Method & User Authentication-based Microsoft Azure Password Reset in PAM360
Hello Everyone, This is to inform you that we will not be supporting the User Access Token method to import/sync/authenticate users from Azure AD in PAM360 after Microsoft deprecates its API services. Subsequently, only the App-Only Access Token method
This is a script integrated with WorkWX
This is a script integrated with WorkWX, which sends notifications to requesters through WorkWX when a work order status changes But I cannot see its execution process or results. How should I output execution results var corpid = 'xxxxxxx'; var secret
Question about License ServiceDesk Plus and Whatsapp Integration to send a status ticket
Hi, I have a question about license and integration Whatsapp bot, 1. What is maximum version can be upgrade on the license currently used at PT. ? 2. Will there be an additional charge for upgrading the ManageEngine version v11.3 to the latest version
How to create Shared Mailbox
Hello Team, Can you please share the process to create Shared Mailbox directly on Office 365 in AD Manager Plus. Currently, there is no process for the same. Regards, Prashant Palan
Ideas for Improve Servicedesk plus.
We found the following deficiencies in the service desk. Inserting a comma separating zeros in numeric fields and Asset cost ,...- for example 1,000,000 Sending notification SMS to Requesters. Create Requesters Dashboard (manageengine.com) Integrating
Account has been locked
When I tried to login to my ManageEngine OpManager, i got an error saying "Your account has been locked for security reasons. Please contact support with logs.". I didn't make any changes prior to this, so I was wondering why my account has been locked
Where to find Preventative Maintenance
I'm currently using the latest version of ManageEngine Service Desk Plus (on-site, not MSP) and I'm trying to create recurring tasks for monthly backups and things like that. In all of the PitStop posts and articles I can find the answer is to use "Preventative
Mass or Bulk update of requests
Is there a way to bulk update service request, for example i have a certain service category tickets that have blank category chosen on them, and i need to update all of them to a specific category
description HTML from rREST API Requests
hi, I am using the request rest api to create a request, in the description field I send text in html format, example: <p>hello</p> from my application to the rest api, but when I open the request in manage engine the text does not It is formatted as
Unable to install 10.0.367 after applying "Quick Fix"
Trying to install the latest patch after applying the Quick Fix referenced here. I get a message stating "You are not allowed to install Hotfix/Service Pack as you have installed Quick Fix in setup. Please contact support for further assistance". What do I need to do in order to install the service pack?
EMM Token Enrollment stuck on Camera
Attempting to enroll Android tablets with EMM Token Enrollment and getting a “Sync Failed! Server Unreachable! Verify if Wi-Fi/mobile data is on and retry.” error. Error is related to this issue: https://docs.samsungknox.com/admin/knox-platform-for-enterprise/kbas/kba-665-devices-cant-reach-site-with-local-domain.htm
Login account creation confirmation, when an email receiving.
Anyone can send an email to Service Desk Plus, and this means creating login accounts for dozens of people! On the other hand, it is not possible to filter everyone as spam because the sender's email address is unpredictable. This is big problem! I Suggest
Implications of deleting a 'Site'?
Hi, We have a 'Default' site and a site with our business name. It mostly serves no purpose to us, other than duplicating all the group roles we have like: Technical Technical (Name) Processors Processors (Name) If I delete the named site, what would
service Catalogue vs service Category
Hi Team, would you please elaborate more about the difference btween service Catalogue and Service Category ? Thank yy
multi-lines barcode
How can i print two line in the barcode lable text above it and text below it. similar to the one in the picture attached ?
EC incorrectly reporting Agent Version
When we did our EC update to 10.1.2228.20 the agent on the computers correctly updated to 10.1.2228.20w. However some devices that were offline did not take the updated agent the next time they hit our network. To fix this I went to the Agent tab in EC.
uninstall application, regardless of version
I would like to install the latest version of an application, but the installation requires previous versions be uninstalled first. There are a variety of different versions installed of this application throughout the organization. How can I uninstall
Multiple MFA Providers for ENDPOINT VPN
Currently we can only select one method for endpoint VPN, i.e either Microsoft Authenticator or Google one or RSA etc. We want to give users privilege to be able to use any of the enabled MFA methods.
Endpoint MFA missing from Free Edition after upgrade from 6112 to 6220?
We have successfully been using AD Self Service Plus build 6112 for about a year and a half, strictly for MFA Machine login via MS Authenticator or Security questions. We were preparing to move ADSSP to a new server, but first I needed to update ADSSP
Delivery status report for password/account expiration notifications
I'm getting daily emails titled "Delivery status report for password/account expiration notifications" with the message: "Dear Admin, No reports available at the moment for the configured scheduler." How can I make report send when only there is account
Is it possible to edit the Asset Description page?
Hello, is it possible to edit the Asset description page to add a multi line text field or a new drop down field in the Asset Description tab? Thanks. -David
manage engine cert expired?
Getting the following, looks like your cert expired you use to sign all the hosted manage engines?
Problem with more than one email in 'Email ID(s) to notify'
After we updated to 14.2 Build 14200, our users are reporting that they are no longer able to add more than one email to the field 'E-mail Id(s) To Notify' in a new request. Normally they will enter an email address and put a comma and write the next
Creation rules - Value from another field
Hello, Is it possible to use value from other in the creation rules? Like : set "Description" to "%Firstname%" O more complex (concatenation of multiple variable and text) set "Description" to " 'My name is ' + %Firstname% +' ' +%Lastname% ' '+' and my
Business Views - Flash Player still required?
It's the year 2020. Most browsers do not support Flash, or have deprecated it and have plans to cease support soon. But when I create custom business views, I can only view them if I have Flash Player. Am I doing something wrong? Is there another way? Or, does OpManager still require Flash for Business Views? If so, is this on a roadmap to change? Hopefully soon.... Thanks
Imaged Tablet and Deploy to other Tablets
Hello, We have QA team which requires to have bunch of tablets configured. Is there any way we can imaged and deploy tablets with single config in Endpoint Central just like Computers? Thanks
Order of Operation for Automation
Hello All, Can someone please tell me what the order of operation is between: Business Rules Triggers Request Lifecycle Aka, of these 3, which ones take priority when the automations are processing? I'm trying to determine where I set some of my rules
Can't login with LDAP users
Hi, I have an issue to login with LDAP users, it says user name and password incorrect, with all users. I can't login with my local administrator account, I get the error no primary email configured. There is any way to reset/set local administrator account?
Service Desk can not reply to Emails
The system can not reply to Emails. It gives an error in the browser like "failed to sent alert". I recently changed the incoming mail settings to OAuth Authentication type for it to work. Should I change the outbox settings in a different way? please
Update from 11306 to 11307 failed. ERROR: duplicate key value violates unique constraint "dynamictables_uk1
Updating from 11306 to anything higher results in the following error. ERROR: duplicate key value violates unique constraint "dynamictables_uk1 Portion of the updatemgrlog0 log file: Mar 7, 2023 9:25:01 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]
How to run function with localhost
i don't know why i don't let run it, can you help me ?
how to create category subcategory and item in 14,1
I previously used version 9.3, now I downloaded 14.1 and I can't find anywhere how to enter a new category, subcategory and item
Query Report adding Asset State changes
Hi Everyone, I currently have a query that gives me Asset Name, Product Name, Current User, Asset Tag, Serial Number, Asset Tag, State, Previous State and the dates that these changes occured This is really useful at the moment for finding out how many
Termination of patch database sync for versions lesser than 10.1.2134.1 in Vulnerability Manager Plus
Hello everyone, This announcement is to notify you that, we are terminating the patch database sync for Vulnerability Manager Plus versions lesser than 10.1.2134.1 by the end of May 31, 2023. Versions below 10.1.2134.1 will no longer receive patch updates
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