Remove Licence from Administrator Account
Hello Guys When I created my SDP instances I chose the administrator user as their owner, which was my surprise when I obtained the licenses for the program and realized that this user is assigned a technician license. For example, in one instance I acquired
Google fixes a critical and few high severity vulnerabilities in its Chrome 124.0.6367.78/.79 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 124.0.6367.78/.79 for Windows and Mac and 124.0.6367.78 for Linux. This update comes with 4 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and few high severity vulnerabilities in its Chrome 124.0.6367.78/.79 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 124.0.6367.78/.79 for Windows and Mac and 124.0.6367.78 for Linux. This update comes with 4 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and few high severity vulnerabilities in its Chrome 124.0.6367.78/.79 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 124.0.6367.78/.79 for Windows and Mac and 124.0.6367.78 for Linux. This update comes with 4 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
How to delete Service category
Hi all i have SDP Standard 13001 i'm trying to delete default service category when i try, i got a message saying Service Categories [Application Login] were not removed as associated templates are active. i already deleted all default template from:
Add a cooldown timer for emailing a requester 'Your Ticket Has Been Updated".
Today I updated a ticket, and saved it and the requester was notified via email 'Your Ticket #1234 has been updated!". I then realised I needed to make another change, generating a second email. "Your ticket #1234 has been updated" And then I had to import
The user/system has no admin privilege
Hi everyone I have set up ADAudit Plus on a dedicated domain-joined server and created a dedicated service user (not a member of "Domain Admins") to use as Domain Credentials. Permissions for that service user have been set according to step 1, 2 and 4 in the Audit Permissions guide https://www.manageengine.com/products/active-directory-audit/audit-permissions-configuration-ad-audit-plus.html. Steps 3 and 5 are not considered necessary as we don't have a "Failover Cluster" nor "File Server Auditing"
Connect with us at ManageEngine North America User Conference
The ManageEngine User Conference is back in the USA, and we are super excited to meet our customers. This year, the conference will take place on May 14 and 15 in Newark, New Jersey and Sept. 19 and 20 in San Diego, California. New Jersey Date: May 14-15,
Remove Progressive Web Apps
Is there any way to block users from installing Progressive Web Apps in a web browser using the Endpoint Central browser module or some other feature that can assist with this? Also is there a way that from the inventory that we can choose to not show
Connect with us at ManageEngine North America User Conference
The ManageEngine User Conference is back in the USA, and we are super excited to meet our customers. This year, the conference will take place on May 14 and 15 in Newark, New Jersey and Sept. 19 and 20 in San Diego, California. New Jersey Date: May 14-15,
Connect with us at ManageEngine North America User Conference
The ManageEngine User Conference is back in the USA, and we are super excited to meet our customers. This year, the conference will take place on May 14 and 15 in Newark, New Jersey and Sept. 19 and 20 in San Diego, California. New Jersey Date: May 14-15,
AFW on Corporate device ??
Hi team With the last update 2119.10 When I try to enroll a device with the MDM app, If I choose Corporate device, I'll get AFW profile on the smartphone.... There is a way to avoid the AFW profile on corporate device? and keep the AFW only for personal
Can't export to xlsx or pdf after upgrading to Version: 7.2.0 Build: 7232
I updated to version Version: 7.2.0 Build: 7232, since then I can no longer export reports in pdf and xlsx
Connect with us at ManageEngine North America User Conference
The ManageEngine User Conference is back in the USA, and we are super excited to meet our customers. This year, the conference will take place on May 14 and 15 in Newark, New Jersey and Sept. 19 and 20 in San Diego, California. New Jersey Date: May 14-15,
Export lifecycle or entire settings on SDP Cloud
Hi everyone, Is there a way to export lifecycles and custom actions from SDP Cloud to another SDP Cloud instance? Or do an entire backup of SDP settings (including lifecycles and custom actions) to use a restore on another instance? Thanks regards!
[SDF-25829] How to add additional fields in ESM Site - Organization Details
Hello ManageEngine, i whish to add additional fields in the ESM-Site details. The reason is that for our support technicians it would be great to see this information directly in the ticket informations when you open the site information of the requester
Workflow for interface
Hi ALL. I need help with Workflow for my regional routers. I want create request to SDP if router has certain interface down more than 60 min? My plan is: 1) if interface goind down, OpManager run workflow 2) Workflow add delay 60 mins 3) after 60 mins
Is there a report that will identify what resources are shared with users directly?
We are trying to clean up our PMP and only share accounts with User Groups rather than individual users. Is there any report that can provide a list of resources that have been shared with any users? Thanks, Dave
Network Packet Sensor | NetFlow Analyzer
Cannot change the Department field on old tickets
We had a bunch of users imported without a department. We created 800+ tickets that were categorized as "department= Not Assigned We would like to change these tickets to have a proper department. Is there a script that allows for us to do this even if
Can IT Operations be run within the Facilities & Operations instance?
One of our customers asked a unexpected question the other day... "Would it be possible to run the IT Operation servicedesk function within the Facilities & Operations instance? We have tight cooperation between the IT teams and the Facilities teams running
What Mail Protocol for M365?
Hello - We've recently moved to M365 and need to reconfigure my Incoming/Outgoing Mail protocol. Can someone let me know how to configure and if there are instructions? A thread I found on here indicates EWS but I have not been able to get that working.
Automate Users Attributes
I want to automate a process where if a user is a member of a group it edits their user attributes. I can do this the opposite way (attributes add to group), but I'm having trouble the other way! I only see a CSV option? But that doesn't help me with
Restore deleted configuration (from trash)
Hi, Team, A customer of mine did some configurations, deployed them and then deleted and emptied the trash. Is there any way to check what the configuration was about? Checking the Audit Log Viewer I can see the actions (deploy, moving to trash and emptying
Access Denied error when executing post install custpom script
I modified installer (CorettoJRE, auto downloaded by EC, .msi), with: 1. Pre installation tasks: 1.1 - stop process java.exe 1.2 - stop process javaw.exe 1.3 - copy ca certs to temp dir 2. Installation task (not touched..) 3. Post installation task: 3.1
Does the Distribution Servers have to be on the domain
We are slowly moving to fully Autopiloted devices in our environment. We have to replace a distro server at a remote location and after it was autopiloted, we couldn't install the server software on it. Is there a way around this to utilize the distro
Set naming format in user creation template with creation rules and duplicate check?
I know that I can set attributes with a creation rule within a user creation template and also set the naming format based on country settings. But how does it work with duplicates if I use a creation rule? To bring some background information, we are
ManageEngine ServiceDesk Plus REST API - Get all conversations for a request or a change
Is there a REST api method available which can fetch all conversations for a request or a change? Also, is there same for adding a conversation to a request via REST api.
[SOLVED] Service Request Variables in Reply Templates
We have a requirement to be able to send notifications from Service Requests using the reply templates. Currently, it appears he only variables available to be used in the "Reply Templates" are pulled from "Incident - Additional Fields". We would like the availability to use our Service Request additional fields in a reply template so it will pre-fill the information. If this is currently possible, please let me know. I have no been able to find any other resources on the forums that pertain to this
Problems with SLA and weekends
Hi, sorry for my english I have a problem in service desk I have some SLA'S and i have the calendar with holidays and the work days. The weekends i don't work. If i make a request the SLA put the day in due date field. My problem it's that the SLA don't respect the weekends and the holidays. Can someone help me?
Cannot able to Associate the Asset to New Employee using the KB Article
Dear All, I was testing the Custom Function Article under the knowledge base section with the link but I was facing an issue while I am associating some assets to a New User with below error message while testing the Request Custom Script. Please let
csv import question
Hello SDP, For some reason, I'm unable to map the description field (default attribute) with my csv file. Is that a bug or the issue is on my side?
Delegate to technician group
Hello, I've taken over the management of Ad Manager Plus in my company and I see that some access is given via AD groups. But when I add users to these groups, they don't automatically show up in AD Manager. What's more, I've tried to give other rights
Certificate and port error
Hello Guys, We found our PAM360 has a expired ServerCer file located in /Conf and /Agent. So, PAM360 service stopped after a server restart. we Generate a new certificate with IIS (On the same server) and replaced files. We also changes Paths in pgsql\ext_conf\postgres_ext
Holidays still count towards the SLA
Hello Everyone, I'm confused about the holidays feature in ServiceDesk Plus. I've added holidays but it still counts towards the SLA I set earlier. isn't it if I have added holidays then the SLA doesn't count? Please help if anyone can provide a solution.
Upgrade from 9415 to 10000 Encounter Error
Tried to upgrade version. Encounter error. Anyone can provide some insights to solve this issue. Thanks. pr 19, 2024 3:18:35 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Apr 19, 2024 3:18:35 PM [com.adventnet.tools.update.installer.UpdateManager]
Get field name into description field
Hello there, I'm trying to get the field name of a created "Additional field" into the Description field, and include it's value. So it would look like this. (Field Name) (Value) Device Type: Computer Ultimately I'd do this for any field which has a value,
Why is it that many pages in SDP have hard coded heights?
For instance. The Tech Availability chart refuses to be any bigger than 400px although it could take up most of the screen. It's an easy fix though. Change the matdiv class to 68-70vh instead of 400px and it works. So instead of this: You'll get this:
ESM Instance Type
I'm trying to create a new instance. For Instance type I have Blank, Human Resource and Facilities only. I want to create more instance types options. I want to know if it's possible to do that?
What happened to the rename computer option?
Hi ManageEngine, What happened to the rename computer option in the latest builds? We're slowly renaming all our devices so each time a tech was working on a computer they'd been instructed to use the rename option at the same time but now it's gone!
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