How to Close/Re-open the Request through Email containing two (2) Buttons (i.e., Close/Re-Open)?
Dear All, We would like to send an Email (notification) to the Requester with two HTML Buttons "Close" and "Re-open" once the request is set to Resolved. If the Requester clicked on "Close", the status of the request will be set to "Closed", If Clicked
[ManageEngine US workshop - ITOM] Sign up for an in-depth training on ITOM solutions.
Exciting News! Join us for our ITOM workshops in Houston on August 20 and Chicago on August 22! 🌟 Get hands-on with ManageEngine’s solutions as our tech experts help you tackle any ITOM challenges, optimize your ROI, and enhance your IT management strategies.
Upgrade from 4.6 to 4.8
Asks for me to import the certificate, I have downloaded the certificate, but when I go to import it, it tells me the selected certificate already exists in keystore. Has anyone come across this issue, and if so how did you resolve
EndpointCentral System manager and Remote control not working
We have endpoint central UEMS up and running for over a year now, and everything has been working well Until we recently couldn't get any configurations done using System manager (under Tools), we are presented with the error : Agent has been disconnected.Please
Asset Scan Now (Shipping/Expiry Date)
Shipping date and Expiry Date requires a manual click of the Scan Now button to update Ship Date and Expiry Date for a system even after it has already updated the service tag after an asset scan. Does Scan Now have to be clicked even after doing an asset
"NMSMServer" and "mstransportProvider.conf" file
Hi admin, When I walkthrough in OpManager install folder, i see that it have the class NMSMServer in NMSServerClasses.jar. In the code, it said that i need to have "mstransportProvider.conf" file to able to run but i can not find that filename in anywhere,
OpManager Enterprise - Type of connection between Central and Probe
Hello everybody, what type of connection is needed to allow the central to communicate with the probe? Is any internet connection sufficient or must the two private networks communicate with each other, for example via VPN or a layer 2 extension?
Central>>>internet
Service Request Editor Field
We recently migrated from On-prem to the Cloud and are recreating our Service Templates. We used the Editor field on one of these templates and it is not showing all users. On-prem it would show everyone, however, on the cloud it only shows about 215
Worklog Type to filter based on Site
HI All - One feature of SDP that is frustrating is that regardless of Site, when entering Worklog Detail, the Technician can see ALL Worklog Types. This is leading to major dats quality issues. Is there a way to only display Worklog Types associated to
Google fixes a critical and few high severity vulnerabilities in its Chrome 127.0.6533.88/89 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.88/89 for Windows and Mac and 127.0.6533.88 for Linux. This update comes with 3 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and few high severity vulnerabilities in its Chrome 127.0.6533.88/89 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.88/89 for Windows and Mac and 127.0.6533.88 for Linux. This update comes with 3 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and few high severity vulnerabilities in its Chrome 127.0.6533.88/89 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.88/89 for Windows and Mac and 127.0.6533.88 for Linux. This update comes with 3 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Possible to use Automation to blank out an AD Attribute/Field?
I want to use one of the AD extended attributes is a temporary flag to trigger an automation; specifically, I'm putting "New Hire" into a field (either the Notes field or an extended attribute) to then appear on a report on Sunday morning that will be
How to Add a 365 Distribution List to an existing Template
We are moving our distribution lists to M365. I have a template, that I modified adding the M365 DL on the Office 365 Tab under Group Membership and updated. The test account created using the template is not adding the user to the DL in M365. What am
User Modification Templates: "Add To Group" Including Duration
Hello! I'm new to the product & could use some guidance while learning my way around. We are attempting to customize user modification templates for techs to Request Action > Add To Group which would include a selectable Duration for group membership.
The new technician does not see events for some users.
Hello! I brought a new technician into the system. In his account settings, I specified access to certain OUs with users, by which he can see logon activity events. But some users are not displayed. Although I indicated the path directly to the OU in
How to get verified or approved?
I am here to know the whole process of approving or verifying my account. How can I do it manually or request somewhere for it? Hope the admin will understand my problem and let me get approved. Thanks Regards Jaime Wilkinson
Splashtop bypasses ADSelfService MFA
We have MFA working well for users, but when using our remote software Splashtop and the "Log in" button feature it has, MFA isn't prompted for users. I found another thread elsewhere talking about LogMeIn also bypassing MFA from a couple years ago. Is
GINA Client wrong badpdwcount
Hello, we are currently enrolling the ADSelfService and we found out that a login failure into a windows machine is counting wrong in Active direcory when the GINA Client for MFA is installed on the machine. The user itself is not in the AD SelfSevice
Authenticator Mobile App - approve/deny from notification panel/lock screen + machine name
Can your development team look at adding Approve/Deny functionality directly from the lockscreen, similar to what Microsoft, Google, and Duo authenticator do? It will be much more useful than having to tap the notification or unlock the phone and open
When server not available (updating product/Win Updates/Reboot), users trying to login get MFA-041 error. Anyway around this?
When server not available (updating product/Win Updates/Reboot), users trying to login get MFA-041 error. Once service backup, then all is good. 1) Assuming correct behavior? 2) Is there anyway around this? Turn off temporarily? Or does everyone run in
Cisco Small Business Switch Sync Configuration
I am trying to add Sync Configuration to the Cisco Small Business Switch NCM device template, but it fails because it requires a "y"confirmation to proceed: SW1# write mem Overwrite file [startup-config].... (Y/N)[N] ? I am trying to use the correct Prompt
ERRORCODE:1013
Hi, We are receiving error code:1013 when we try to upgrade to v 14800. We are using Postgresql. Can you please help. Thank you.
Fujitsu Serial # snmp
Does anyone by chance know of or have the MIB for polling Fujitsu serial numbers? I have loaded various MIBs but none contain serial number and I have not had any luck finding documentation for it. I am looking particularly at the 1finity line. Than
All patches are gone
All the patches disappeared, I already scanned all the agents again and it still doesn't appear again. it gets the message "No Patches are missing based on the specified criteria" and has no filter applied. What could I do?
Compliance Dashboard in EndPoint Central..
Hi Team, Is there any report or dashboard in Endpoint Central that can be utilized for baseline compliance? Basically, we have 3 critical software need to be installed on all devices. So we would need to make a dashboard that can show the status. please
Migrate to new server
How can I migrate my existing installation from one server to another. For our demo, we used our testing lab. We have it all set, just like we want it and we just got our license today. I am wanting to put it in our production environment but don't know exactly how to go about migrating it. thanks, Kevin
Get the name of the email on reply template!
On some tickets, it is necessary to correspond with another person who is not the requester. Is it possible to create a reply template from the first and last name of the e-mail and retrieve his name?
SDP API, any way to get last_updated_item in get list
Hi, I was looking around in the api and I saw that the attribute last_updated_time is not included in get list of requests. I was wondering if there was any way to include it as well when getting a list.
Parse Subject for Certain Words
We have a process from HR that generates termination e-mail with a consistent end with "Term Date: 03/10/2023". I would like to parse the date portion of the subject and set the due date on the ticket. Based on the sources of the e-mail we can't use variables
Error Code: -2146498511
How to solve this error?? Error Code: -2146498511 Deploy patches: 2024-04 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5036892) (CVE-2024-29988) (CVE-2024-26234)2024-05 Cumulative Update for Windows 10 Version 22H2 for x64-based
Azul Zuku Updates for Secure Gateway Server
I’ve been trying to get somebody to update the Azul Java version on the Secure Gateway Server but I’ve reported it 5 or 6 weeks ago and no updates have happened as of yet, I’ve installed 90108 and it still hasn’t been updated. If a patch is not forthcoming
Azul Zulu Version Critical CVE Issues on Endpoint Central Secure Gateway Latest Build 90108
Please update this to the latest version, I've attached details in the image. Thanks John
Upgrade to the latest Secure Gateway server build!
Hello everyone! We have updated Endpoint Central's Secure Gateway Server with a few enhancements in the latest version. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90108)
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
TLS 1.0 and 1.1 detected on port 8027
Hi, I don't know if a recent patch has broken this, but now our port scanning service is detecting TLS 1.0 and TLS 1.1 on port 8027. Our Endpoint Central service version is 10.1.2228.11. There is an update available to 10.1.2228.20, but the changelog
Downtime duration for other events
Hello OpManager Team 2 years ago i wrote about Downtime duration data for notifications It was deployed some time ago - big thanks for that. But for now, this information only applies to device downtime. Could you please increase the scope of this feature
Released on [18-Jun-2024]
Dear users, We're excited to announce that the following features and enhancements have been released in Log360 Cloud. New Features: Log360 Cloud now offers expanded support for various application logs that includes Databases: MSSQL, Oracle, MySQL, PgSQL,
Extract Ticket history, description and reply
Hi, I want to remove from the database the following information, ticket history and ticket details. How can I do this? Or what are the tables with this information?
Log360 Cloud adds file integrity monitoring (FIM) capability
Log360 Cloud now offers file integrity monitoring (FIM) to monitor changes to sensitive files and folders in a Windows environment. FIM helps ensure the security of data by continuously monitoring for unexpected or unauthorized changes, such as file creations,
Next Page