Technicians Auto Assigned to Multiple Accounts, Sites
Shortly after creating a new account recently (this may be coincidence) we had a report from one of our customer technician groups that they were suddenly able to see all accounts and all sites of other customers, not simply their own. There doesn't seem
App is not removed from Managed Google Play store in the phone
Sometimes I removed the app in "App Repository" in the web client, then app is removed on the phone, but it still appear in the Play store of the phone and reinstalled automatically by itself. Please help how to fix this problem? I tried to sync Managed
Can Desktop Central deploy MSIXBundle packages?
Good morning Can Desktop Central deploy MSIXBundle packages? I have one I need to deploy and I've tried to install it and failed. I've installed many an MSI in the past but this MSIXBundle is infuriating! Thanks Dave
When adding child domains, it says "Unable to get domain DNS/FLAT names, configure domain with valid credentials"
Unable to add child domains, it says "Unable to get domain DNS/FLAT names, configure domain with valid credentials". ping test from AD Manager plus server to child domain's DC works. port 53, 389, 3268, 445 are fine. DNS resolutions seems ok Bidirectional
Barcode appearance
how to change the appearance of the label so that it not only prints the number, but also, for example, the name of the device, serial number, etc.? so that it automatically pulls the data from the device that I need on the label
Have thoughts on observability? Take the survey and earn a $10 gift card.
Hello there, We're inviting IT leaders—IT leaders, IT/network admin, and software/DevOps engineer—to take the 2025 Observability Survey we hold at ManageEngine, an initiative to create an observability report with ground-level insights into adoption,
Log360 now supports nFADP compliance of Switzerland in build 5520
Hello Everyone, We are excited to announce that Log360 now supports compliance with the Swiss Federal Act on Data Protection (nFADP). With the release of build 5520, you can now access out-of-the-box compliance reports tailored to meet nFADP requirements.
EOL-of-Life (EOL) Request Sign off API
Dear User(s) Greetings for the day. SupportCenter Plus V1 API for the Request Sign off functionality will be deprecated in the 14900 release. Starting with the 14900 version, access to the V1 API will no longer be supported. Following is the support policy
End-of-Life (EOL) Announcement for Billing V1 APIs
Dear User(s) Greetings for the day. ServiceDesk Plus MSP V1 APIs for the Billing module will be deprecated in 14900 release. Starting with the 14900 version, access to the V1 Billing APIs will no longer be supported. Impact: Any external products, web
14900+ - Spell check no longer works / times out
ServiceDesk Plus version 14900 and above the spell check throughout the application no longer works and times out.
is Manageengine plus ok on windows 10
I have download on-premises and installed on a Windows 10 Professional computer. I notice that when I download, it said require Windows 2019 or 2022. Is this "Windows 2019 or 2022" just recommendation, Manageengine plus works fine on Windows 10 professional
I want to export certificate with subdomain.
Dear experts, I'm used Key Manager Plus and I have a certificate on that, I want to export the certificate from Key Manager Plus with the subdomain of a certificate. Is it possible to export this? Thank you.
Important: SDP IOS Push Notification certificate expires on 22th December 2024
Dear User ServiceDesk Plus IOS push notification certificate expires on 22th December 2024. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\conf folder.
Requester portal - incident are missing
Feel like I'm missing something obvious... Our requester portal is missing the option to create a issue. The preview looks correct and we have done a reset to default. Preview is below: Users are seeing:
Very Slow connection to remote computers on the same domain
Hello, We have been using Endpoint central for some time but since the start we have very slow connection to all computers no matter the internet quality or connection speeds. It acts like it is has under 15 FPS for the connection. We setup the lowest
Configure incoming Email settings with GSuite
We have deployed the standard version of ServiceDesk Plus in our environment recently. We're using the free version (the one that supports 5 technicians). When attempting to follow your official configuration document to configure GSuite as the email
Change text of on SAML login on user customisation.
So on the editing of Login Page Customization, I am able to add a variable called '{{saml_div}}'. This adds a button that allows single sign on. This works as intended, however I'd like to change the text on this button. Currently it says 'Log in with
Kanban view - Problem
Hi, I'm having a problem with the views, it must be a problem with the application because once you select the Kanban view you can't go back to the other classic views or tables, can you help? I've tried clearing cookies, different browsers, private mode...
"User does not have sufficient privilege" Error While logging
Greetings, It has been a few months since i see an error related to privilege and I do not know how to fix it. So to elaborate, whenever a user logins to Service Desk (Service Catalog) and wants to submit either request or Incident. an error pops up and
Use External Password Generator
Hello! Is there any way to have AD Manager Plus generate a password that is more student friendly? For example, we often use Dinopass.com to generate student friendly passwords. The site (and several other similar ones) do have an API; however, I can't
Integration with Power BI
We are currently in the process of moving from Service Desk Plus to the cloud version. I currently have a Power BI dashboard that takes all the service desk data and displays it in a meaningful format. I'm connected to a SQL server database so the integration
OpMgr not following custom monitor
Hi everyone, I have an Extreme Networks 5420 switch that keeps alerting because the "Last Polled Value" is 75 degrees celcius. I have gone into the MONITORS section, edited the device temperature and updated the values so that the first notification shouldn't
Support freeze windows on change schedule start/end
The Conflict Detection functionality currently supports creating freeze windows around change creation and the Downtime or Release Start/End Date, but it would be nice if it was also available for the Scheduled Start/End Date.
Patch Download status failed
Good Day, I have two updates that failed to download and require manual upload. Patch ID 109939, 111890 According to Read more (https://www.manageengine.com/patch-management/how-to/windows-1122h2-feature-pack-deployment.html?dci&did=junkValue) the ISO
Add Assistant API from open IA
Hi, I would like to add assistants API from open IA to reply to my customers. Thnaks
E-Mail Commands Set Service Category
Is there any way to use the email commands to set the Service Category of an incoming ticket? Can't get @@ServiceCategory=Internet@@ to work,
"Pending approval" notification in change and issue
Hello everyone, We would like to know the configuration to do so that the notification "request for approval" or "pending approval", the approver receives the email but the notification is not displayed in the notification icon at the top. Kind rega
Patch Tuesday Updates: December 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-12 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5048710) (ESU) (CVE-2024-49138) 2024-12 Security
How to link to a specific Report?
I don't want to send the report as a file, I want to send the link to the Report so that the one with permissions can run it themselves. All links just leads to https://<SDPLUSURL>/CustomReportHandler.do
Endpoint Central Displaying Incorrect Security (Antimalware) information for managed MacOS devices.
We have recently stated to deploy SentinelOne to our managed business devices, replacing a previous installation of McAfeeAV. Prior to deploying the new agent, McAfee was manually removed using the official removal tool. Despite removing McAfee, and multiple
Merge two users Error!
When I try to merge two users, the following error is displayed: Child, No rows found for the table ProjectRoles in this DataObject. I kindly request your guidance on resolving this issue. This happens for any user I attempt to merge. The users do not
uninstall agent from mac
Hi I'm trying to uninstall endpoint agent from mac but it asks for otp code,and the server from which it was installed no longer exists. Is there any utility or script to remove agent completely from macos?
Leveraging Endpoint Central for Endpoint Protection
Hello everyone! As you may be aware, Endpoint Central has transitioned from a UEM solution to a comprehensive endpoint management and security solution - meaning Endpoint Central can now both manage as well as protect your endpoints. To get you started
SDP Cloud Beta Connector for Power BI
We are trying to integrate Power BI with SDP Cloud, I have found that there is a beta connector available for this integration, I want to know if this beta connector supports integration with incident management module?
Find which windows 10 workstations can be upgraded to windows 11
I am wondering if there is a report or how I can create a report to find all the workstations in my domain that are compatible to upgrade to windows 11?
Specific Emails get Errors
Hi, We are using SDP 14.7 on-prem, reading emails on a dedicated mailbox. We are experiencing issues with soem specific emails, that dont get processed. They are stuck in the Inbox, dont get moved to the Errors folder, and dont alert me (even though the
Local Login Accounts Lockout Policy
For local PMP accounts, is there a setting or policy reference we can provide to our security team? They want to know how many attempts a local account has before the account is locked, and for how long.
Custom SNMP Monitor of ipNetToMediaPhysAddress
Hello, we are trying to monitor a router's ipNetToMediaPhysAddress, what we are trying to achieve is to be able to monitor all the IP addresses assigned by the router, we have done the following: create a custom SNMP on the OID .1.3.6.1.2.1.4.22.1.2 to
custom widget for connect Google meet
I wanna use "custom widget" to connect Google meet; Please help me
Create a MultiSelect Approval List
Hi, We have in our approval flow, a level that the CEO needs to approval the requests. But he needs to select multiples requests and approval on same time. Is possible to create a Multiselect approval list as show as example in attached file and below?
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