Code 5 Updaing AD information
A user gets the error code 5 when they try to update their AD informaiton. What does this mean?
Reset password -New User
Hi, We are using ADSelfService. When a new user has never entered a terminal service with his account, the reset system does not work, it does not show anything when he tries to reset his password; ADSelfService simply sends him to Home page. Am I missing something in the configuration? Thanks for your help, Roxana
Change OU
Does this tool allow users to change their own OU? We have a very fluid and mobile workforce and it is a major headache keeping track of their current location. If we can pass this job to the users it would make everyones lives easier.
Safari support
Does ADSelfService plus and ADmanagerPlus support Safari? If not, do you plan on supporting and when. Thanks
group password reset on AD OU
We will purchase this product if it can or you can include: The ability for us to select a group of users based on OU location in AD and trigger a Password Reset. Can you please let us know if this is possible in the current version. Regards, BlueFire
Manager field
Hi I have installed and like what I see so far but have a problem that users cannot see the manager field although it is checked in the selection fields. We are looking for a solution where HR can update the AD with details.
Database customization
We would like to auto-enroll all of our AD users using their social security number and employee id as their verification questions. We could do this pretty easily if we could customize the database connection to use an existing mysql instance. Is there a way to do this?
Disabled Accounts
In testing the product I have noticed that once a user is enrolled and then later has their account disabled it still counts against the active number of enrolled users which means that the account takes up a license. Is there a way to unlink the two so that once an account is disabled it no longer takes up a user account in adselfservice without having to entirely delete the account?
Enrolled Users
Hi, I have just installed ADSelf Service.. I would like to know, how do I check to see which users have been Enrolled. From the Dashboard, I can see Number of Users: 2, but I cannot see who they are.. FYI: Please don't tell me that the request feature will be available in a future release.. I need would like an answer, that will be of benefit to me Regards, Sean
See users who haven't enrolled
I'd like to be able to see the users that haven't enrolled.
Does the Demo works?
Hi, I tried to enter the demo site, in order to revew this program. I need user and password, like all your other demo's of your producrs. -brauner
ADSelfService Plus 4.0 GA Released!
We are immensely pleased to announce the release of ManageEngine ADSelfService Plus 4 ADSelfService Plus 4.0 allows domain-users to reset forgotten passwords and unlock their locked-out account by answering pre-defined questions on their own. Users can also update their own Active Directory information like telephone no, department, manager, address etc, without the intervention of the Administrator or a Help desk Technician. For more information, refer to : www.adselfserviceplus.com Download product
Announcements
NIST-aligned identity protection: Expert strategies for 2026
LIVE WEBINAR Building a NIST-aligned identity protection strategy Register Now June 16 at 11 AM EDT June 17 at 02 PM AEST & 02 PM GST Greetings, Is your identity security strategy aligned with NIST guidelines? As attackers increasingly target credentials
Live Webinar: Defending Against Modern Identity Threats
LIVE WEBINAR Five critical identity attacks of 2026 and how to neutralize them Register Now June 9 at 11 AM EDT June 10 02 PM AEST | 02 PM GST Hi, Identity based attacks are becoming more sophisticated, targeting credentials, sessions, and privileged
ADSelfService Plus build 6528 supports MFA for SUSE Linux
Hello Everyone, ADSelfService Plus' latest build, 6528, has been released with the following updates: Enhancement ADSelfService Plus now supports MFA for SUSE Linux machines. The supported versions are SLES/SLED 12.x and 15.x, and openSUSE Leap 15.6.
ADSelfService Plus Fixes and Enhancements [2026]
Release Notes for build 6528 (May 26, 2026) Enhancement ADSelfService Plus now supports MFA for SUSE Linux machines. The supported versions are SLES/SLED 12.x and 15.x, and openSUSE Leap 15.6. Note: Self-service password reset is currently not supported
[Live Webinar] 4 Password Policy Best Practices for Stronger Security
| FREE WEBINAR 4 Password policy best practices for ensuring compliances Register now February 10 at 2 PM AEST| 2 PM GST | 2 PM EDT Passwords are the first line of defense against security threats, yet weak passwords remain a prevalent issue, making users