Notification rules
How to Customize the Start Day in the application ?
We can customize the start day of your calendar in the application from Admin -> Self Service Portal. Steps to customize it : Goto -> Admin Tab -> Self Service Portal Settings: You can customize the start day as in the screen shot. Having it ...HTTP to HTTPS redirection (Version 11.0)
Please do refer to the below steps for HTTP to HTTPS redirection. 1. The Application should be running on port 443 with HTTPS. ChangeWebServerport.bat 443 HTTPS - the command to change the port to 443 with HTTPS under ManageEngine\SupportCenter\bin ...Behavior of Survey email configuration in 11.0
When Support reps setup survey email configuration, they would be under the impression that the language they select would the one the survey goes out but it doesn't work that way. Let's say that the Support rep sets up the survey to go out in the ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro