Behavior of Survey email configuration in 11.0
When Support reps setup survey email configuration, they would be under the impression that the language they select would the one the survey goes out but it doesn't work that way.
Let's say that the Support rep sets up the survey to go out in the French language but then the Contact would still receive it in English (default) and the reason for that is the Contact would not have personalized their preferred language to French.
Here's an example:
1. I've got the survey email configuration to be sent in French.
2. The Contact who is logged in has to have the same language personalized.
3. Now, when a survey is sent to the Contact, it is sent in the language I set up under the Survey email configuration.
The reason for this change is because some Contacts may be from different parts of the world and they can receive the survey in a language they prefer.
New to ADSelfService Plus?
Related Articles
Survey Mail Configuration -> To insert Survey link to a text
You can follow the below steps to remove the Good and Bad in the Mail Configuration and to insert the Survey Link in the desired text. -> Go to Admin -> Survey Email Configuration. -> Select the Good and Bad there and delete the same. -> Enter the ...How to schedule a Survey automatically after closing a ticket ?
We schedule a Survey after closing every ticket to know or rate our support to the customer. Steps to schedule a Survey: 1) Logo to the application as an administrator , In the Admin Tab -> Survey Configuration as shown in the below snapshot. -> In ...Remote AE (Asset Scanning) Behavior changes
You can download the compatible version of Remote AE from the installed version of ServiceDeskPlus-MSP. Please go to Admin > Distributed Asset Scan and make use of the below highlighted. If you already have Asset Explorer in older versions, please ...How to calculate satisfactory level for Survey
We are considering the rating value (Score) in the calculation of the survey Example : Suppose the Survey has 7 Questions with maximum of 10 Radio type points and each points carry above mentioned score. If customer clicks 9 for all 7 questions (that ...Restrict Ticket creation from external email sender- Unknown Users
To parse the email from external email address. Follow the below configuration. We have to enable this option to accept "unknown email" (not setup on the system), under Admin > Self-service Portal. Also, select the below option as per your ...