HTTP to HTTPS redirection (Version 11.0)
Please do refer to the below steps for HTTP to HTTPS redirection.
1. The Application should be running on port 443 with HTTPS.
ChangeWebServerport.bat 443 HTTPS - the command to change the port to 443 with HTTPS under
ManageEngine\SupportCenter\bin
Navigate to the location ManageEngine\SupportCenter\Conf and open the file 'server.xml' with a Wordpad or Notepad++ and add the below entry in the file as shown in the image.
<Connector port="80" redirectPort="443"/>
2. Navigate to the location ManageEngine\SupportCenter\webapps\ROOT\WEB-INF and Edit the web.xml file. Search for the content below and add the lines in bold / highlighted.
<security-constraint>
<web-resource-collection>
<web-resource-name>Secured Core Context>/web-resource-name>
<url-pattern>/jsp/*</url-pattern>
<url-pattern>/tasks/*</url-pattern>
<url-pattern>/debug/*</url-pattern>
<url-pattern>*.do</url-pattern>
<url-pattern>*.cc</url-pattern>
<url-pattern>/servlet/*</url-pattern>
</web-resource-collection>
<auth-constraint>
<role-name>*</role-name>
</auth-constraint>
<user-data-constraint>
<transport-guarantee>CONFIDENTIAL</transport-guarantee>
</user-data-constraint>
</security-constraint>
3. Restart the service.
Note: Please take a copy of the server.xml file and the web.xml file before you make the above changes.
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