ServiceDesk Plus | General

General
How to extract HAR and Console Logs
Before taking HAR and Console logs Inspect the page, click on the corresponding tabs (as mentioned below) and then recreate the issue, only then the error trace will be written on the logs that needs to be analyzed. How to Inspect: Right click on the ...
Decrease log size
The Size of log becomes larger if the below files are present in the logs folder: (Drive:\ManageEngine\ServiceDeskPlus-MSP) 1. Extended_logs. ( example :extended_access_log.2022-10-25txt) 2. Access_logs. If you find these folders under the logs : ...

ServiceDesk Plus | General | Knowledge Base