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How to use URL ( external link ) in the service catelog - service templates in self service portal
The application has an option to add link in the self service portal customization. But if the requirement is to add the URL inside the below templates The requirement is that , to have a specific template that can redirect to an external URL and not ...To make SLA mandatory while creating a service request
The steps mentioned below make the SLA selection mandatory for any service request creation. Tested in builds : 14000 and 14301. Script: if(!jQuery("#servicesla-selected").attr("data-association-id") || ...Route from default request to service catagories
To route from default request page to service catagories Kindly follow the steps below, Access the Admin Module Select incident template>>Fields and Forms Rules Create a new rule, paste the script and save it I have attached a screenshot for ...To whom service request approvals are sent and how does it works.
There is a settings in Admin-Self Service Portal Settings to choose restriction type while sending request approval emails. Lets see in detail how it works: SSP configuration "Choose restriction type to be made while sending Request approval mails" ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
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1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
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