The application has an option to add link in the self service portal customization. But if the requirement is to add the URL inside the below templates The requirement is that , to have a specific template that can redirect to an external URL and not ...
The steps mentioned below make the SLA selection mandatory for any service request creation. Tested in builds : 14000 and 14301. Script: if(!jQuery("#servicesla-selected").attr("data-association-id") || ...
To route from default request page to service catagories Kindly follow the steps below, Access the Admin Module Select incident template>>Fields and Forms Rules Create a new rule, paste the script and save it I have attached a screenshot for ...
There is a settings in Admin-Self Service Portal Settings to choose restriction type while sending request approval emails. Lets see in detail how it works: SSP configuration "Choose restriction type to be made while sending Request approval mails" ...