Route from default request to service catagories

Route from default request to service catagories

To route from default request page to service catagories

Kindly follow the steps below,
  • Access the Admin Module
  • Select  incident template>>Fields and Forms Rules
  • Create a new rule, paste the script and save it
I have attached a screenshot for reference.

Script:

try{
      $req.form.destroyForm(undefined, false);
}catch(err){}
jQuery(document).ready(function(){
          window.location.href="/Templates.do?module=mergedRequest";
}); 

I have attached a screenshot for reference.



Below is for users who are in 10600 and above :

The above steps will route the page from default request page in request module to service categories page, for addition measure you can also follow the steps given below, 
  • Access the admin Module
  • Select page script module then add the below script 
  • Then disable if you have any script in the incident template in FAFR section.

Script:

jQuery("a[href='/WorkOrder.do?woMode=newWO']").attr('href', 
'/Templates.do?module=mergedRequest'); 
jQuery("a[id='new-request-hi']").attr('href', 
'/Templates.do?module=mergedRequest').prop('onclick', null);




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