The application has an option to add link in the self service portal customization.
But if the requirement is to add the URL inside the below templates
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The requirement is that , to have a specific template that can redirect to an external URL and not to the contents of the template
As you can see the below , if they can click anyone template , it should be redirecting to an external URL
This is a feature request which is in the Queue - MSP ID - 22191 Re-direct link from Service Catalog. We will analyze the feature further and proceed with the implementation.
We also have a workaround for the same. Please follow the below steps.
Please navigate to the service CatLog that you wish to add link. In my case I have chosen the request a blackberry ( screen shot )
Please open the template and go to field and form rules >> On form load.
Choose excute script and copy paste the below
( Note : You can replace your own URL instead of google )
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Note : There will be a temp redirect to form and from form to the needed site.
Save the same and when you click on the service template ( tile ) you will be redirected to the pre-defined URL in the script.