How to use URL ( external link ) in the service catelog - service templates in self service portal
The application has an option to add link in the self service portal customization.
But if the requirement is to add the URL inside the below templates
The requirement is that , to have a specific template that can redirect to an external URL and not to the contents of the template
As you can see the below , if they can click anyone template , it should be redirecting to an external URL
This is a feature request which is in the Queue - MSP ID - 22191 Re-direct link from Service Catalog. We will analyze the feature further and proceed with the implementation.
We also have a workaround for the same. Please follow the below steps.
Please navigate to the service CatLog that you wish to add link. In my case I have chosen the request a blackberry ( screen shot )
Please open the template and go to field and form rules >> On form load.
Choose excute script and copy paste the below
window.location.replace("https://www.google.com");
( Note : You can replace your own URL instead of google )
Note : There will be a temp redirect to form and from form to the needed site.
Save the same and when you click on the service template ( tile ) you will be redirected to the pre-defined URL in the script.
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