How to use URL ( external link ) in the service catelog - service templates in self service portal
The application has an option to add link in the self service portal customization.
But if the requirement is to add the URL inside the below templates
The requirement is that , to have a specific template that can redirect to an external URL and not to the contents of the template
As you can see the below , if they can click anyone template , it should be redirecting to an external URL
This is a feature request which is in the Queue - MSP ID - 22191 Re-direct link from Service Catalog. We will analyze the feature further and proceed with the implementation.
We also have a workaround for the same. Please follow the below steps.
Please navigate to the service CatLog that you wish to add link. In my case I have chosen the request a blackberry ( screen shot )
Please open the template and go to field and form rules >> On form load.
Choose excute script and copy paste the below
window.location.replace("https://www.google.com");
( Note : You can replace your own URL instead of google )
Note : There will be a temp redirect to form and from form to the needed site.
Save the same and when you click on the service template ( tile ) you will be redirected to the pre-defined URL in the script.
New to ADSelfService Plus?
Related Articles
Hiding an element(button) for a specific account in Self-Service Portal
The below scripts meets the requirement of hiding an element in the requesters' Self-Service Portal, account-specifically. Script: function hideEle() { var accountid= document.getElementById("requesterAccountId").value; if(accountid=='3'){ //Use ...How to customize the self service portal fonts
Under Admin>Self Service Portal>> Click on Customize Self-Service Portal Click on Edit You can edit the below marked tag and customize it to your desired font and size. <h1 style="font-family:Comic Sans MS; color:powderblue;">{{i18n ...Set Background color for Self service portal page
To set the Background color for Self service portal page, login to the application as an administrator, goto Admin- Self service portal settings . Click on Customize Self service portal, and click on Edit. If you have already set any background image ...Customize the category list/selection based on template.
The Category applies to all the templates in SDP-MSP. You can hide them using the field and form rules to make them unavailable for users. Under Admin >> Incident Template >> Edit the template in questions >> Field and Form Rules tab. You can create ...Query to display additional field associations with templates (MSSQL)
Tested in build MSSQL (14306) Use case The reports shows in which templates the created additional fields are associated Query select sd.name "Service Catalog Name", rt.templatename "Template name", fc.field_name "Fields" from requesttemplate_list rt ...