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Mail fetching issue: Fetching stops when mail sent from unapproved user (with huge description)
Issue : Mail fetching stops when mail sent from an unapproved user Issue found in Build number : 14200 Issue fixed in Build number : 14300 Issue ID: 20438 Error trace: ...Outgoing EWS issue: The value indicated for the parameter "incomingEwsUrl" is not valid"
The issue happens with the outgoing mail server settings All the fields in the outgoing setting are configured properly and then when you try to save the settings an error pops up as below. The error is the value indicated for the parameter incoming ...EWS OAuth: Misconfigured client secret field (error?code=7000215)
Getting the below alert after entering the mailbox credentials in the popup. {"error":"invalid_client","error_uri":"https:\/\/login.microsoftonline.com\/error?code=7000215"} Reason: The configured client secret in the application is incorrect. Either ...EWS Mail fetching issue - Proxy not enabled for ews. isIncoming: true
Issue: EWS Mail fetching issue using different tenants Error trace 1: [23:30:20:701]|[01-23-2023]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[73]: Proxy not enabled for ews. isIncoming: true| ...Best practices for the mail fetching
1. Please do have a dedicated mailbox for the application, the same mailbox should not be configured for any other application. 2. Always set the email to be deleted automatically once created as a ticket in the application because it will avoid ...
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