Best practices for the mail fetching

Best practices for the mail fetching

1.  Please do have a dedicated mailbox for the application, the same mailbox should not be configured for any other application.

2. Always set the email  to be deleted automatically once created as a ticket in the application because it will avoid looping of emails and hence duplicate tickets wont be created.

3. Make sure network connectivity is good and the mailbox is always reachable and accessible.

4. Do set the spam filter in the mailbox rather than in the application which will increase the efficiency of mail fetching.

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