Documents
Login diectly with SAML / Query to enable AD or Local Auth when there is an issue with SAML
Issue: When users have AD and/or local authentication enabled along with SAML, the login page is shown when a link from an email is clicked and users need to click "Login with SAML" again. Workaround 1: You can bookmark, <sdp_url>/SamlRequestServlet ...
SAML | This Request will not be considered since passing more parameters to server might result in vulnerability issues.
Issue: After upgrade, customer might usually face this issue during SAML login: Trace: [14:14:03:012]|[10-02-2023]|[com.manageengine.mdh.MDHSettings]|[INFO]|[57303]: Service desk instance ID not found in Cookie| ...
Zia-prerequisites
Dear Users, From ServiceDeskPlus version 14202, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by default. ...
Upgrade Pre-Validation error due to 'no AdventnetOper_64 in java.library.path'
Issue : Upgrade Pre-validation error occurs with trace 'no AdventnetOper_64 in java.library.path' Possible Causes : 1) Mis-configuration in {ServiceDesk}/bin/scripts/UpdMgr.bat file 2) Applying patch for validation more than once in UpdateManager ...
Commands used to fetch Hardware and Software Details from Linux,Solaris,AIX,MAC and HP-UX device scans.
Attached are the consolidated commands for respective devices.
Document for Request Custom Menu and Custom Triggers
Attached a PDF file explaining with screenshots on how Request Custom Menu & Custom Triggers work.