ServiceDesk Plus | Documents | Knowledge Base

• Documents

• Upgrade Pre-Validation error due to 'no AdventnetOper_64 in java.library.path'

  Issue :  Upgrade Pre-validation error occurs with trace  'no AdventnetOper_64 in java.library.path' Possible Causes : 1) Mis-configuration in {ServiceDesk}/bin/scripts/UpdMgr.bat file 2) Applying patch for validation more than once in UpdateManager ...

• Commands used to fetch Hardware and Software Details from Linux,Solaris,AIX,MAC and HP-UX device scans.

  Attached are the consolidated commands for respective devices.

• Document for Request Custom Menu and Custom Triggers

  Attached a PDF file explaining with screenshots on how Request Custom Menu & Custom Triggers work.  

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• Popular Articles

• Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)

  Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...

• How to build a test environment for ServiceDesk Plus

  Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...

• Data flow and ports used in Password Manager Pro

  List of ports used in Password Manager Pro

• How to reset administrator password in ServiceDesk Plus.

  1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed.   If the database is MSSQL, go to the SQL Management Studio, go to ...

• How to migrate ServiceDesk Plus from one server to another

  Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...