Dear Users, From ServiceDeskPlus version 14202, if you are using Windows OS and, Visual C++ 2015 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by default. ...
Issue : Upgrade Pre-validation error occurs with trace 'no AdventnetOper_64 in java.library.path' Possible Causes : 1) Mis-configuration in {ServiceDesk}/bin/scripts/UpdMgr.bat file 2) Applying patch for validation more than once in UpdateManager ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...