This Sample script is used to send a sms notification from ServiceDesk Plus using the Clickatell SMS messaging Gateway.The sms is sent using the Clickatell SMS API and a Authorization Token is used to authenticate with the Gateway, against a Existing ...
Use Case: Script to duplicate the request in a single click. Note: For builds above 11204 duplicate_request.zip without the fjar fix. Execution Steps: 1. Place the attached HTML under ..\ManageEngine\Servicedesk\integration\resources - folder. 2. ...
This is a sample script written in Python to handle Conditional Approvals for Incident \ Service Requests, through Custom Triggers.More information about Conditional Approvals can be found in the link here One of the advantages of using this script ...
Requirement: Each Organization's request ID format may differ. In the current model, replacing the existing request id with these is not possible; however, the same can be replaced in an additional field. Custom Format : Example: 202305221125001 ...
This post describes the use of a python script to update requests based on values in other fields ,in the same request.This action can be performed using Custom Triggers. UseCase: There are three Levels setup in the application and there are 2 ...