Document for Request Custom Menu and Custom Triggers
Attached a PDF file explaining with screenshots on how Request Custom Menu & Custom Triggers work.
New to ADSelfService Plus?
Related Articles
HipChat Integration
This sample script is used to post instant alert s in a HipChat chatroom whenever a ticket is created in ServiceDesk Plus. HipChat is a hosted group chat platform built for teams that collaborate through persistent chat rooms, file and screen ...Clickatell SMS Integration - Automate SMS notifications to users using Custom Triggers
This Sample script is used to send a sms notification from ServiceDesk Plus using the Clickatell SMS messaging Gateway.The sms is sent using the Clickatell SMS API and a Authorization Token is used to authenticate with the Gateway, against a Existing ...How to forward a request from one Servicedesk Plus instance to another.
This is a Sample Python Script which can be used to get Data from a Existing Request in a ServiceDesk Plus instance and create a New Request in a parallel ServiceDesk Plus installation. This script can be configured under Request Custom Menu if the ...How to implement dynamic request approval through custom triggers with configurable CSV file.
This is a sample script written in Python to handle Conditional Approvals for Incident \ Service Requests, through Custom Triggers.More information about Conditional Approvals can be found in the link here One of the advantages of using this script ...How to automatically create a project and associate it to a change using change custom triggers.
This script is applicable only for builds prior to 11138. This post describes the use of a sample python script you to create a Project automatically from a Change request and create a association between them.This script can be configured under ...