Zia-prerequisites
Dear Users,
From ServiceDeskPlus version 14202, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by default. If you want to enable any of the Zia Predictions, you will have to install Visual C++ 2019 (or higher) Redistributable on your Windows machine.
Please click the below link to download Visual C++ 2019 (or higher) Redistributable:
Similarly, if you are using a Linux based OS (Ubuntu / CentOS / RHEL) and, GLIBC_2.17 (or higher) GNU C Library is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by default. If you want to enable any of the Zia Predictions, you will have to contact your SYSADMIN and upgrade your GLIBC version to 2.17 or higher.
To the users who face upgrade failures even with GLIBC version 2.17 or higher,
By default OpenMP library will not be present in the Linux based OS for few users even if they have GLIBC 2.17 or higher version. In this case, the user will have to manually install OpenMP library in their Linux based OS. Kindly try the below steps with the help of your SYSADMIN to troubleshoot the issue:
1. Check if OpenMP library is installed in your PC. In your PC, try the command dpkg -l | grep libgomp to check if OpenMP library is installed or not. To verify if OpenMP is installed, after executing the above command, you will be getting the result like below:
If you have successfully installed the OpenMP library and verified it, you should be able to upgrade your SDP application and make Zia Predictions work successfully!
Make sure to restart the ServiceDeskPlus application after installing the above mentioned requirements to enable the working of Zia.
If you have already met the requirements in your machines, Zia Predictions will be working fine as it used be.
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