General
How to Generate Technician API Key
Click on Technician profile(top right corner in the UI)>>Generate API key You can also specify validity of the API key being generated by selecting the options below.
Converting a requester to a technician
Please follow the below steps to convert a requester to a technician. Step 1 (If the requester is already added under MSP Requester): 1) Log in as an administrator. 2) Go to Admin tab>>MSP Details>>MSP Requester(Left hand column). 3) Click on the ...
Unable to add new technician due to unavailable Accounts or Sites
There are chances where while creating a technician it might not show any account or any site. If that is the case then we won't allow to save that technician page without associating any account and site, if login is enabled for that technician. If ...