How to Generate Technician API Key
Click on Technician profile(top right corner in the UI)>>Generate API key
You can also specify validity of the API key being generated by selecting the options below.
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Reply a request through v3 API (Postman)
The API documentation for replying a request is under Admin > API Documentation > Request > Add notification Syntax of the URL: http(or https)://<servername>:<portnumber>/api/v3/requests/<Request ID>/notifications?TECHNICIAN_KEY=<API Key> Call: Post ...
Add attachments using API
Attachment cannot be added when a request is created, it can be only added after request creation URL : http://localhost:8080/api/v3/attachments?TECHNICIAN_KEY=XXXXXXXXX Body
Assign Technician for the unassigned requests using Notification Custom Function
Requirement: When a technician addresses an unassigned request, the corresponding ticket is automatically assigned to that technician. Steps to configure: 1. Download the attached scripts. Copy the contents into Notification custom functions. 2. Goto ...
10.5 API - How APIs can be used in the version 10.5 and above ?
Introduction: REST API acts as a bridge between ServiceDesk Plus MSP and other applications. The communication of information happens via HTTP Request. The REST API authenticates users using Technician Key, thus eliminating the need for the users to ...
Creating Integration Key
For builds after 11300, Steps to create Integration Key: Goto Admin > Integrations > Integration Key > New Please use an integration key with admin privilege, as there wont be any role related permission issues. Click Generate link under the ...