Business rule
Which rule is executed first - Business Rule or Custom Trigger ?
When both Business Rule and a Custom Trigger is applied in an application, its the Business Rule that will be executed first before the Custom Trigger execution. Business rules will be executed - Before the ticket is created. Custom triggers will be ...
Notification in Business rules using Zoho Deluge script - > 10.6
In 10.6, we don't have a separate option to notify technicians under the Business rules option. However, we have introduced something called custom action where more actions could be accomplished. As for notifying a technician/somebody when a ...
Technician Auto-Assign vs. Business Rule
If you have selected the option All requests under Tech Auto-assign then even if the Business rule sets a technician, tech auto-assign will reset the technician value. However, when Tech Auto-assign is set as an Unassigned request, Technician ...
Business Rule is not working
There are a few configurations that need to be checked for business rules. 1. Account/Site Check the request Account & Site, Now, go to Admin>Business Rules>Filter the Account & Site and make sure the Business Rules is created for the same 2. Rule ...
Account based technician notification work around.
Please note this is applicable only to those Accounts that has only one site. In order to receive technician notification on request creation, for a particular account, we have a work around here. Since there is only one site under this account, you ...