Technician Auto-Assign vs. Business Rule

Technician Auto-Assign vs. Business Rule

If you have selected the option All requests under Tech Auto-assign then even if the Business rule sets a technician, tech auto-assign will reset the technician value.

However, when Tech Auto-assign is set as an Unassigned request, Technician Auto-assign will get applied after the Business rule. Since the Business rule has not set the technician for a request, tech auto-assign will set the technician for that request.





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