FAQ
Configuring SSL for PasswordManagerPro using Microsoft CA
Configuring SSL for PasswordManagerPro using Microsoft CAConfigure SSL Certificate by generating the keystore and CSR using the keytool utility.
The Keytool executable is available under <PMP-Installation-Directory>/jre/bin folder. So you can open a command prompt, navigate to PMP Installation Directory in command prompt and execute the below commands. You need not have Java installed for ...Reset Personal Tab.
Please follow the below mentioned steps in order to reset the personal tab. All old passwords stored under the Personal Tab will be lost. Login to PMP with the login user name and password for which the personal tab needs to reset. Modify the PMP ...Can we add more than two Password Manager Pro servers in high availability solution?
No. it is not possible to have more than two PMP servers for HA solution. To elaborate more, High availability and cluster are two different replication mechanism we support. So, for replication with SQL database, PMP comes with below features. High ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro