Both Windows and Linux
Unable to access the console in build 5120
Issue: Unable to access the console in build 5120 After upgrading Analytics Plus to build 5120 or fresh installation of build 5120, upon trying to login to the application, the page next to login screen would not load. Would throw the below error. ...AnalyticsPlus Startup issue
Issue: Unable to start the services when there is a formula column created with static data Cause: When a formula column holds static data static data (like 123 or 1*24) then those data types are stored as INT4 or INT8 or float8 because which the ...Unable to Access Analytics Plus in 3600/3700
Issue: You may unable to access Analytics Plus console when your default web server port is set to 443. It's identified as a bug which would affect both the existing and new users on builds 3600/3700. Cause: The builds 3600 and 3700 has an issue with ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...