Unable to Access Analytics Plus in 3600/3700

Unable to Access Analytics Plus in 3600/3700

Issue:

You may unable to access Analytics Plus console when your default web server port is set to 443.

It's identified as a bug which would affect both the existing and new users on builds 3600/3700.

Cause:

The builds 3600 and 3700 has an issue with the change in the architecture. The redirection to the authentication module internally has been disconnected due to this change.



Here is a temporary workaround to resolve the issue

1. Download the text file from the attachment.

2. Rename the file as 1.jar and place it under <Analytics Plus home>\lib folder

3. Restart Analytics Plus Services.










                  New to ADSelfService Plus?

                    • Related Articles

                    • Unable to access Analytics Plus after installation

                      Issue:  Unable to access Analytics Plus after installation even though the wrapper logs are fine. Analysis: There is a space character after the port number in the URL construction. Log Traces: java.lang.IllegalArgumentException: Invalid uri ...
                    • Move Analytics Plus from one Server/folder

                      Go to Start --> Services.msc and stop the ManageEngine Analytics Plus service. Take a backup of the entire <Analytics Plus_Home> directory and then move it to the new server.  On the new server, navigate to (similar path) <Analytics Plus_Home>\bin ...
                    • Unable to sync between Servicedesk Plus and Analytics Plus - ATKey error

                      Issue: Unable to configure integration/sync between ServiceDesk Plus and Analytics Plus ERROR Message: FAILURE :Not able to get ATKey from Server. You can obtain the error log files from Support tab by clicking on the Support File link in the ...
                    • Unable to access the console in build 5120

                      Issue: Unable to access the console in build 5120 After upgrading Analytics Plus to build 5120 or fresh installation of build 5120, upon trying to login to the application, the page next to login screen would not load. Would throw the below error. ...
                    • Analytics Plus Inventory

                      Aim: To have the detailed list of all the Reports, Databases created in Analytics  Open Local & Cloud Databases and fill the entries password = Postgres and if any error occurs stating something like "check the DB connection" change the Port to ...