User Management
How to incorporate Chinese characters in user name in Analytics Plus?
In Analytics Plus, we have few limitations in supporting Chinese characters while adding a new user in Chinese. Follow the below steps to achieve this. 1. Download the updated XML file using this link. 2. Replace it under ...Invalid login name while adding a new user via AD import.
Currently, in Analytics Plus we do not support the special character '-' in login name while adding a new user. There will be error message saying 'Invalid Login Name' In order to avoid this, we have to follow the below steps. 1. Download the zip ...Providing Admin Role
Login to pgsql database using command prompt D:\>cd MEReports\AnalyticsPlus\pgsql\bin> D:\MEReports\AnalyticsPlus\pgsql\bin>psql.exe -h localhost -p 33366 -U postgres psql (9.5.1) WARNING: Console code page (437) differs from Windows code page ...Not Verified and No Email sent
Execute the below query \AnalyticsPlus\pgsql\bin>psql.exe -h localhost -p 33366 -U postgres \c accountsdb update IAMUserEmail set is_verified=true;
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
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1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...