SDP
Problem Module Data import
Importing Problem data into Analytics Plus: You could log into the Analytics Plus 'ME ServiceDesk Plus Analytics' database and start creating these two tables using the below queries. Check this link for steps to import data from Local DB. Problem ...
Make Request ID in Analytics Plus clickable - Hyper linking to SDP ticket
Here are the steps to add a column with Request ID as link to SDP tikcet. Step 1: Open a request from ServiceDesk Plus and copy the URL as shown below, ( http://localhost:9090/WorkOrder.do?woMode=viewWO&woID=) Step 2: Create a custom formula in ...
Changing hostname in Servicedesk >Admin >Advanced Analytics settings
Lets assume analyticsplus.server.com:8443 as the FQDN that you wish to update in servicedesk>Admin>Advanced analytics settings page Launch Command prompt in servicedesk server as administrator Navigate to <ServicedeskPlus_home>\pgsql\bin >psql.exe -U ...
Importing Projects Module data into Analytics Plus
We are yet to sync 'Projects' module's data into Analytics Plus. Meanwhile, you can use custom queries to import those data from ServcieDesk Plus. Step 1: Login into Analytics Plus and open ServiceDesk Plus database. Step 2: Click 'Import Data' and ...