Make Request ID in Analytics Plus clickable - Hyper linking to SDP ticket
Here are the steps to add a column with Request ID as link to SDP tikcet.
Step 1:
Open a request from ServiceDesk Plus and copy the URL as shown below,
Step 2:
Create a custom formula in Analytics Plus. Refer link for details.
Step 3:
Right-click the column and choose 'Change Data Type'
Step 4:
Choose URL and click ok.
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