Analytics Plus | Backup And Restore | Knowledge Base

• Backup and Restore

• technician groups

  If you want technician groups, then, use the below query in analytics plus  select qd.QUEUENAME "Support group", au.FIRST_NAME "Technician" from QueueDefinition qd  left join Queue_Technician qt on qd.QUEUEID=qt.QUEUEID  join SdUser sd on ...

• Move Analytics Plus from one Server/folder

  Go to Start --> Services.msc and stop the ManageEngine Analytics Plus service. Take a backup of the entire <Analytics Plus_Home> directory and then move it to the new server.  On the new server, navigate to (similar path) <Analytics Plus_Home>\bin ...

• Backup and Restore the entire product.

  To Backup and Restore entire Analytics Plus. Stop all Analytics Plus services Run command prompt as administrator and follow the below steps.

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