Backup and Restore
technician groups
If you want technician groups, then, use the below query in analytics plus select qd.QUEUENAME "Support group", au.FIRST_NAME "Technician" from QueueDefinition qd left join Queue_Technician qt on qd.QUEUEID=qt.QUEUEID join SdUser sd on ...Move Analytics Plus from one Server/folder
Go to Start --> Services.msc and stop the ManageEngine Analytics Plus service. Take a backup of the entire <Analytics Plus_Home> directory and then move it to the new server. On the new server, navigate to (similar path) <Analytics Plus_Home>\bin ...Backup and Restore the entire product.
To Backup and Restore entire Analytics Plus. Stop all Analytics Plus services Run command prompt as administrator and follow the below steps.
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...