Backup and Restore
If you want technician groups, then, use the below query in analytics plus select qd.QUEUENAME "Support group", au.FIRST_NAME "Technician" from QueueDefinition qd left join Queue_Technician qt on qd.QUEUEID=qt.QUEUEID join SdUser sd on ...
Move Analytics Plus from one Server/folder
Go to Start --> Services.msc and stop the ManageEngine Analytics Plus service. Take a backup of the entire <Analytics Plus_Home> directory and then move it to the new server. On the new server, navigate to (similar path) <Analytics Plus_Home>\bin ...
Backup and Restore the entire product.
To Backup and Restore entire Analytics Plus. Stop all Analytics Plus services Run command prompt as administrator and follow the below steps.