Backup and Restore the entire product.
To Backup and Restore entire Analytics Plus.
Stop all Analytics Plus services
Run command prompt as administrator and follow the below steps.
New to ADSelfService Plus?
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Related Articles
Path too long - Upgrade/Backup
The 'Path Too long' problem might occur due to an earlier patch/upgrade that is applied. While upgrading (applying PPM,) the files that are to be overwritten in the PPM will be backed up inside a folder named Patch. The files inside this follow ...
CAB recommendation table is not updated with recent data - External
Issue: CAB recommendation table in ServiceDesk Plus workspace is not updated with recent data. Note: This KB is applicable for ServiceDesk Plus version from 11128 till the latest version Cause: ServiceDesk Plus has made framework level changes and ...
How to incorporate Chinese characters in user name in Analytics Plus?
In Analytics Plus, we have few limitations in supporting Chinese characters while adding a new user in Chinese. Follow the below steps to achieve this. 1. Download the updated XML file using this link. 2. Replace it under ...
Unable to integrate ServiceDesk Plus with Analytics Plus after applying SSL
Note: This problem occurs only with self signed certificates in Analytics Plus. Issue: [10:23:16:526]|[09-05-2016]|[SYSERR]|[INFO]|[68]|: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: ...
Unable to integrate SDP MSP with Analytics Plus after applying SSL
Note: This problem occurs only with self signed certificates in Analytics Plus. Issue: [10:23:16:526]|[09-05-2020]|[SYSERR]|[INFO]|[68]|: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: ...