technician groups

If you want technician groups, then, use the below query in analytics plus

select qd.QUEUENAME "Support group", au.FIRST_NAME "Technician" from QueueDefinition qd
left join Queue_Technician qt on qd.QUEUEID=qt.QUEUEID
join SdUser sd on qt.TECHNICIANID=sd.USERID
join AaaUser au on sd.USERID=au.USER_ID
order by 1

If the above steps does not meet your requirement, and if you want to create your own groups or teams and then use that as a filter, Follow the screenshots below

Here is the formula that you can edit

If("Technician"='Robert Woodman', 'Team 1',
If("Technician"='Steve Wilson', 'Team 1',
If("Technician"='Madison', 'Team 2',
If("Technician"='Sam', 'Team 3',
If("Technician"='Ed Holmes', 'Team 3',
'Other team'
)))))