Performance
How to troubleshoot JVM Memory Error?
Stop the ManageEngine EventLog Analyzer service. Navigate to <EventLog Analyzer home>/server/conf. Open the file wrapper.conf. Search for wrapper.java.maxmemory. Change the default value (1024) to wrapper.java.maxmemory=4096. (The value should not ...
Efficient Solutions for Disk Space Management
Please gather the below details to narrow down the root cause of the issue: Build number: If the EventLog Analyzer GUI is accessible, log onto the GUI, click on ? at the right-top corner, and check the build number. If the EventLog Analyzer GUI is ...
GUI displays a blank page after login
Before beginning the troubleshooting process: Clear the browser cache and cookies. Open in the browser's incognito mode. Check in a different browser. Log in from a different machine. Troubleshooting steps have been provided below: If EventLog ...
Error 500 when loading the GUI
Open the <dir>:\ManageEngine\elasticsearch\ES\logs\wrapper.log file and check the status of Elasticsearch (ES). The log traces below are for reference. INFO | jvm 1 | 2021/06/25 16:08:51 | [2021-06-25T16:08:51,108][INFO][o.e.n.Node][int_Server-Name] ...
Slow GUI navigation
Verify that the prerequisites and system requirements for EventLog Analyzer are met. Under the Search tab, you will find all the logs collected in a working day. Use this number to calculate the events per second (EPS) manually. Use our tuning guide ...
Growth in CachedRecord files
Growth in CachedRecord files generally occurs due to high hardware utilization while processing these files. To resolve this issue, begin by verifying whether the prerequisites and hardware requirements are met. Check the total number of configured ...