Performance
How to troubleshoot JVM Memory Error?
Stop the ManageEngine EventLog Analyzer service. Navigate to <EventLog Analyzer home>/server/conf. Open the file wrapper.conf. Search for wrapper.java.maxmemory. Change the default value (1024) to wrapper.java.maxmemory=4096. (The value should not ...Efficient Solutions for Disk Space Management
Please gather the below details to narrow down the root cause of the issue: Build number: If the EventLog Analyzer GUI is accessible, log onto the GUI, click on ? at the right-top corner, and check the build number. If the EventLog Analyzer GUI is ...GUI displays a blank page after login
Before beginning the troubleshooting process: Clear the browser cache and cookies. Open in the browser's incognito mode. Check in a different browser. Log in from a different machine. Troubleshooting steps have been provided below: If EventLog ...Error 500 when loading the GUI
Open the <dir>:\ManageEngine\elasticsearch\ES\logs\wrapper.log file and check the status of Elasticsearch (ES). The log traces below are for reference. INFO | jvm 1 | 2021/06/25 16:08:51 | [2021-06-25T16:08:51,108][INFO][o.e.n.Node][int_Server-Name] ...Slow GUI navigation
Verify that the prerequisites and system requirements for EventLog Analyzer are met. Under the Search tab, you will find all the logs collected in a working day. Use this number to calculate the events per second (EPS) manually. Use our tuning guide ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...