GUI displays a blank page after login
- Before beginning the troubleshooting process:
- Clear the browser cache and cookies.
- Open in the browser's incognito mode.
- Check in a different browser.
- Log in from a different machine.
- Troubleshooting steps have been provided below:
- If EventLog Analyzer is integrated with Log360:
- Check the number of files in the <dir>:\ManageEngine\EventLog Analyzer\adsdata folder.
- If it is more than 100, resync EventLog Analyzer by navigating to the Log360 GUI as the default admin, select Admin > Administration > Log360 Integration > EventLog Analyzer, and click Update.
- After completing the sync process, the number of files in the <dir>:\ManageEngine\EventLog Analyzer\adsdata folder should reduce and the GUI should display as intended.
- If you are using standalone EventLog Analyzer:
- Check the number of files in the <dir>:\ManageEngine\EventLog Analyzer\adsdata folder.
- If the file count is more than 100, stop the EventLog Analyzer service and delete the files.
- Open the <dir>:\ManageEngine\EventLog Analyzer\server\conf\wrapper.conf file, search for wrapper.java.maxmemory in the file, and increase the value based on RAM size. The maximum value can be 4096.
- For example, if the server has 16GB, you can assign up to 4GB as the heap space as a best practice.
- Restart the EventLog Analyzer service and observe.
If the issue persists, reach out to our technical support team for further analysis and resolution.
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