GUI displays a blank page after login - Online help | EventLog Analyzer

GUI displays a blank page after login

  1. Before beginning the troubleshooting process: 
    1. Clear the browser cache and cookies.
    2. Open in the browser's incognito mode.
    3. Check in a different browser.
    4. Log in from a different machine.
  2. Troubleshooting steps have been provided below:
    1. If EventLog Analyzer is integrated with Log360:
      1. Check the number of files in the <dir>:\ManageEngine\EventLog Analyzer\adsdata folder.
      2. If it is more than 100, resync EventLog Analyzer by navigating to the Log360 GUI as the default admin, select Admin > Administration > Log360 Integration > EventLog Analyzer, and click Update.
      3. After completing the sync process, the number of files in the <dir>:\ManageEngine\EventLog Analyzer\adsdata folder should reduce and the GUI should display as intended.
    2. If you are using standalone EventLog Analyzer:
      1. Check the number of files in the <dir>:\ManageEngine\EventLog Analyzer\adsdata folder.
      2. If the file count is more than 100, stop the EventLog Analyzer service and delete the files.
      3. Open the <dir>:\ManageEngine\EventLog Analyzer\server\conf\wrapper.conf file, search for wrapper.java.maxmemory in the file, and increase the value based on RAM size. The maximum value can be 4096. 
      4. For example, if the server has 16GB, you can assign up to 4GB as the heap space as a best practice.
      5. Restart the EventLog Analyzer service and observe.
If the issue persists, reach out to our technical support team for further analysis and resolution. 
      • Related Articles

      • Slow GUI navigation

        Verify that the prerequisites and system requirements for EventLog Analyzer are met. Under the Search tab, you will find all the logs collected in a working day. Use this number to calculate the events per second (EPS) manually.  Use our tuning guide ...
      • Error 500 when loading the GUI

        Open the <dir>:\ManageEngine\elasticsearch\ES\logs\wrapper.log file and check the status of Elasticsearch (ES). The log traces below are for reference.                  INFO   | jvm 1    | 2021/06/25 16:08:51 | ...
      • How to apply a license file in the EventLog Analyzer instance?

        Follow these steps to apply a license file to an EventLog Analyzer instance:   Open the EventLog Analyzer GUI and login as Default Admin. Click on the ? icon in the right-top corner. Navigate to the License option. Browse and choose the license file ...
      • Configuring SSL certification

        Enable SSL certification in the GUI: Log in to EventLog Analyzer as an administrator. Go to Settings > System Settings > Connection Settings > General Settings.  Enable SSL [HTTPS] and enter the desired web port number. The default web port used is ...
      • Windows: File Integrity Monitoring (FIM) issues

        Prerequisites: An agent needs to be deployed on the respective machine. Open the EventLog Analyzer GUI. Go to the Settings tab > Configuration > Manage File Integrity Monitoring. Configure the folders in the machine that should be monitored. Verify ...