Why Are Some Old Requests Not Visible in the Active Request List?
If you're unable to find certain older requests in the Active Request list view, they may have been archived based on your organization's data archival settings.
How to Check for Archived Requests:
Navigate to the Requests module.
Click the Request View dropdown at the top-left.
Select Archived Requests from the available options.
Requests that match the archiving conditions configured under
Setup → Data Administration → Data Archive will be moved to this view.
To learn more about data archiving, refer to this article:
https://help.sdpondemand.com/data-archiving
https://help.sdpondemand.com/data-archiving
Requests in the Archived Requests view cannot be moved back to the Active list.
Editing archived requests is not allowed.
At the top-right of the request list view, ensure the Date Filter is set to All.
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