If you're unable to find certain older requests in the Active Request list view, they may have been archived based on your organization's data archival settings.

How to Check for Archived Requests:

1. Navigate to the Requests module.

2. Click the Request View dropdown at the top-left.

3. Select Archived Requests from the available options.
   

Requests that match the archiving conditions configured under
Setup → Data Administration → Data Archive will be moved to this view.

To learn more about data archiving, refer to this article:
https://help.sdpondemand.com/data-archiving

Requests in the Archived Requests view cannot be moved back to the Active list.

Editing archived requests is not allowed.

At the top-right of the request list view, ensure the Date Filter is set to All.