Why Are Some Old Requests Not Visible in the Active Request List?
If you're unable to find certain older requests in the Active Request list view, they may have been archived based on your organization's data archival settings.
How to Check for Archived Requests:
Navigate to the Requests module.
Click the Request View dropdown at the top-left.
Select Archived Requests from the available options.
Requests that match the archiving conditions configured under
Setup → Data Administration → Data Archive will be moved to this view.
To learn more about data archiving, refer to this article:
https://help.sdpondemand.com/data-archiving
https://help.sdpondemand.com/data-archiving
Requests in the Archived Requests view cannot be moved back to the Active list.
Editing archived requests is not allowed.
At the top-right of the request list view, ensure the Date Filter is set to All.
New to ADSelfService Plus?
Related Articles
General - Request FAQ's
For detailed configuration steps, please refer to our help guide. 1. An user reports seeing "Not Authorized" in certain fields within the request list view. How should I address this issue Kindly navigate to the Set up --> Templates & Forms and edit ...Move Requests Between Instances
ServiceDesk Plus Cloud allows you to move requests from one instance to another instance. For example, if you have a request that has been erroneously logged into your IT help desk, you can move it to your preferred instance, say, Facilities, without ...Request Details Page
View Request Details The request details page contains all the details relevant to a request. The request details are structured to help technicians access information instantly. Each element in the request details page is tailor-made to simplify the ...Duplicated Requests
If multiple duplicate requests are created whenever an email is sent to the helpdesk mail address, follow these steps: Navigate to Setup → Users & Permissions → Technician Groups. Check if the support address or the same group email is configured ...Blended Conversation Automation Sample along with request creation via Webhook
Blended Conversations allow you to design possible user interactions and predefine Zia’s responses to common queries. With its low-code GUI builder, you can guide end users through their questions and automate frequent processes by designing tailored ...