Issue description   

Scheduled reports in ADManager Plus are essential for automating the delivery of critical information related to Active Directory (AD) objects, such as user accounts, group memberships, and compliance status. They ensure that administrators and stakeholders receive timely insights for proactive management, security audits, and regulatory compliance.

However, there may be instances where scheduled reports fail to generate as expected, leading to delays in receiving vital information. Ensuring the proper configuration of scheduled reports is crucial for maintaining consistent oversight of AD activities.

Possible causes 

• Incorrect service account configuration: The service account may not be set up correctly or might lack access to the scheduled reports' storage path.

• Service account password issues: The password may need to be updated, or the account may not have the Read permission in AD.

 Prerequisites 

• Ensure you have administrative privileges to access ADManager Plus.

• Verify that the service account is correctly set up in services.msc.

Resolution    

Step 1: Manually generate the report

If the report fails to generate, first try updating the service account password in Directory/Application Settings, then verify that the service account has the Read permission in the required OUs and domains within AD to access and generate the report.

Step 2: Verify if the storage path is accessible from the ADManager Plus server.

If you can manually generate the report but see No Data, check whether the storage path specified in the schedule is correct and accessible from the ADManager Plus server.

Tips 

• Periodically verify that scheduled reports are generating as expected to prevent unnoticed failures.

Related Topics and Articles  

• AD reports scheduling

How to reach support