Steps to Hide the ZIA notification (Counter).
Given query will hide the unverified notification thereby removing the count as show below:
1) Stop the application.
2) Please take a backup of the application <OR> take a Snapshot of both the Servers (Application & Database).
4. Execute the below query :
update ai_properties set propvalue=false where propname='show_unverified_notifications';
5. Start the application service.
Please check the below image for reference:
Regarding this requiremnet we have Feature ID 22641: Option to mark all ZIA notification as Read in the ZIA notification.
Please check the status for future here.
New to ADSelfService Plus?
Related Articles
Zia-prerequisites
Dear Users, From ServiceDeskPlus MSP build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...Assign Technician for the unassigned requests using Notification Custom Function
Requirement: When a technician addresses an unassigned request, the corresponding ticket is automatically assigned to that technician. Steps to configure: 1. Download the attached scripts. Copy the contents into Notification custom functions. 2. Goto ...Notification script using Custom function in custom trigger
This is applicable from 10600 builds. From 10600 , Business rules dont have Email notification feature. The same use case be achieved through Custom triggers feature as mentioned below. Script to enable notification of request creation using custom ...Hide Rocket Notification Icon
Please follow the below mentioned from build 10600 and above: 1. Go to Admin > Page Scripts > click 'New Rule'. Give the rule a suitable name. 2. Define the conditions as per your requirement. 3. Under Actions click 'Write Custom Script' and paste ...Hide Asset
Use case If Technicians want to hide Asset field during template loading, then the same can be achieved using Execute Script option in Field and Form Rules. Solution Edit the incident/service template from which the asset needs to be hidden, choose ...