Steps for taking Full Backup

Steps for taking Full Backup

The following instructions is to perform a manual backup in ServiceDesk Plus – MSP,

Step 1: Stop ManageEngine ServiceDesk Plus – MSP service.

Step 2: From the command prompt, go to [ServiceDesk Plus-MSP-Home]\bin directory and execute backUpData.bat command to start the backup.
Where, ServiceDesk Plus-MSP-Home -> C:\ManageEngine\ServiceDeskPlus-MSP


Once the backup is complete, a backup file with .data extension is placed in the Backup folder under ServiceDesk Plus – MSP Home directory. This backup file contains information such as, the Build number of ServiceDesk Plus – MSP, and also the date and time when the backup was performed.

The format of the backup file is shown below,

Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes

For example, a backup taken in Version 8.1 and Build 8104 of ServiceDesk Plus – MSP looks like this

Please note – From 8210 build backup files (.data files) will be created under <ProductHome>/<backup>/<backup_servicedesk_821X> folder in which there will  be multiple parts in it. Example – backup_servicedesk_821X_fullbackup_<date> and backup_servicedesk_821X_fullbackup_<date>

This complete folder is your backup of the database.

          • Related Articles

          • Steps for taking Trimmed Backup

            ServiceDesk Plus – MSP is designed in such a way that the file attachments are not stored in the database. The attachments are stored in the file attachments folder of the installation directory (C:\ManageEngine\ServiceDeskPlus-MSP). If there are ...
          • Scheduled Backup Failure

            Sometimes the scheduled backup fails due to the below error in the logs, Error Message org.postgresql.util.PSQLException: An I/O error occured while sending to the backend. at ...
          • Upgrade Failed -> Reverting steps

            Steps to rollback when ServiceDesk Plus – MSP upgrade fails PLEASE SEND US THE FOLLOWING FILES TO ANALYZE THE ISSUE BEFORE ROLLBACK. THIS WILL HELP US TO ANALYZE THE ISSUE. 1. Zip the complete log folder present under <servicedesk plus msp ...
          • Steps to take PGSQL Dump Backup and Restore

            PGSQL – DUMP – Backup Procedure : Login to the MSP application server and perform the below steps, 1. Start the application To take Postgres (Psql) Dump : 3. Open a command prompt and navigate into <ServiceDeskPlus-MSP>/pgsql/bin directory. 4.  ...
          • How do I schedule a backup over a network share?

            You can configure a backup scheduling over a network share Click Admin -> Backup Scheduling under General block -> Edit Scheduling link on the right hand side of the page. Set the Backup location as \\Network server name\backup. NOTE: Please provide ...