The following instructions is to perform a manual backup in ServiceDesk Plus – MSP,
Step 1: Stop ManageEngine ServiceDesk Plus – MSP service.
Step 2: From the command prompt, go to [ServiceDesk Plus-MSP-Home]\bin directory and execute backUpData.bat command to start the backup.
Where, ServiceDesk Plus-MSP-Home -> C:\ManageEngine\ServiceDeskPlus-MSP
Once the backup is complete, a backup file with .data extension is placed in the Backup folder under ServiceDesk Plus – MSP Home directory. This backup file contains information such as, the Build number of ServiceDesk Plus – MSP, and also the date and time when the backup was performed.
The format of the backup file is shown below,
Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes
For example, a backup taken in Version 8.1 and Build 8104 of ServiceDesk Plus – MSP looks like this
Please note – From 8210 build backup files (.data files) will be created under <ProductHome>/<backup>/<backup_servicedesk_821X> folder in which there will be multiple parts in it. Example – backup_servicedesk_821X_fullbackup_<date>_part1.data and backup_servicedesk_821X_fullbackup_<date>_part2.data
This complete folder is your backup of the database.