Service is not running error troubleshooting
Follow the below steps to troubleshoot the error
- Ensure that the service you are trying to configure is actually running on the designated Host/IP and Port.
- If the service is running, ensure it is accessible from the machine where applications manager is installed.
- Run the below command in Applications Manager installed server and check the response to ensure service is running.
- telnet HostName Port (Replace HostName and Port with your service Host and Port)
- If the proxy configuration is required to access the service from the machine, Ensure to configure the same in applications manager. Click here for more info.
- Check if the "SSL is enabled" option is selected if the service uses HTTPS communication.
Still facing issues?
If the problem persists, contact our support team along with the following details:
- A screenshot of the "Add Monitor" page.
- The URL Debug Tool response for the monitor.
- Reproduce the issue and share the latest Support Information File (SIF) from Applications Manager, with the "Print all logs" option enabled. To do this, go to Settings > Logging, and choose "Print all logs".
Other Troubleshooting Links:
New to ADSelfService Plus?
Related Articles
Troubleshooting Server error responses
When encountering the following server error responses—Bad Gateway (502), Service Unavailable (503), and Gateway Timeout (504)—it typically indicates issues with the server hosting the URL. Troubleshooting Review your server's access logs for the 30 ...While monitoring Windows applications like Microsoft .NET, Microsoft Exchange, I get "Error # The RPC server is unavailable". What should I do?
Reason: WMI or RPC service might not be running in the remote machine. Solution: Check if the WMI and RPC services are running in the remote machine. This you can check in the Services window. If these services are not started, start them and try ...Unable to connect to the host / port
Follow the below steps to troubleshoot the error Make sure the service you're trying to connect to is actually running on the designated Host/IP and Port. Ensure the service is accessible by performing the below steps from the Applications Manager ...Real User Monitor (RUM) - Troubleshooting
If the monitor has not polled data for a long time, follow the below steps for troubleshooting. Step 1: Check the RUM Agent configuration Real User Monitor requires the RUM Agent to be installed and mapped to the Applications Manager. Refer this help ...Troubleshooting URL Monitor
When configuring a URL monitor in Applications Manager, you might encounter several errors related to accessibility, configuration, or server-side issues. Below are common errors along with step-by-step troubleshooting instructions to help you ...