Service is not running error troubleshooting
Follow the below steps to troubleshoot the error
- Ensure that the service you are trying to configure is actually running on the designated Host/IP and Port.
- If the service is running, ensure it is accessible from the machine where applications manager is installed.
- Run the below command in Applications Manager installed server and check the response to ensure service is running.
- telnet HostName Port (Replace HostName and Port with your service Host and Port)
- If the proxy configuration is required to access the service from the machine, Ensure to configure the same in applications manager. Click here for more info.
- Check if the "SSL is enabled" option is selected if the service uses HTTPS communication.
Still facing issues?
If the problem persists, contact our support team along with the following details:
- A screenshot of the "Add Monitor" page.
- The URL Debug Tool response for the monitor.
- Reproduce the issue and share the latest Support Information File (SIF) from Applications Manager, with the "Print all logs" option enabled. To do this, go to Settings > Logging, and choose "Print all logs".
Other Troubleshooting Links: