Troubleshooting - Apache Server

Troubleshooting - Apache Server

Condition to determine, if it is 'Apache Server':-

Open Command Prompt in Applications Manager machine and execute the following commands and check for the specified outputs.
  • telnet <Apache_Hostname> <Apache_Portnumber>
  • Then a blank screen appears, type GET / HTTP1.0 (it will not be visible), then press 'enter' key twice.
  • In the output that comes in the screen. check for the word server and look at the value corresponding to it. The output would be in the following format, for eg.,
HTTP/1.1 200 OK
Date: Wed, 14 Jun 2006 07:23:49 GMT
Server: Apache/2.0.55 (Win32)
Content-Location: index.html.en
  • Only if word Apache is found next to Server, Applications Manager would add Apache Monitor.
Troubleshooting:-
  • Ask the customer to verify whether he can access the particular Apache Server from the machine where he tries to add.
  • If the URL are accessible then ask him whether he have configured any proxy for accessing the Apache server.
  • If everything is fine then ask the customer to reproduce the issue two or three times and send us the SIF.
  • If the customer gets the response as "403 Forbidden" while accessing server-status URL refer here

Datacollection:-
We are using the URL (http://[HOST]:[PORT]/server-status?auto) to collect data. Some customers might have blocked this URL, and hence there won't be any data collected.

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