Restricting Change Owner Role to Specific Technicians
Restricting the "Change Owner" Role to Specific Technicians in ServiceDesk Plus Cloud.
The user wants to limit the "Change Owner" role to only a specific group of technicians, out of the total 100 technicians in ManageEngine SDP.
**Resolution Provided:**
To restrict the “Change Owner” Role to Specific Technicians as per the current product behaviour, there is no direct option at the admin level to limit the list of technicians who can be assigned as Change Owners. By default, all technicians in the organisation will appear as selectable Change Owners.
However, you can achieve this requirement using a Business Rule configuration as a workaround. This approach allows you to restrict the Change Owner field to a predefined set of technicians, for example, only 5 out of 100 technicians.
Steps to Configure:
- Navigate to Setup → Automation → Business Rules → Change.
- Click Add New Business Rule (or edit an existing one).
- Set the rule to Execute when a Change is → Created and Edited.
- Under Conditions, configure the following: Change Owner "is not", Value: Technician 1, Technician 2, Technician 3, Technician 4, Technician 5
- Under Actions, choose: Abort Process Execution
- Add a comment such as: “The selected technician does not have permission to be a Change Owner.”
With this configuration, whenever a user tries to assign a Change Owner who is not one of the specified technicians, the action will be blocked, and the following message will be displayed.
Note :- We can also make use of change Form Rules to remove technicians from the change owner field.
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