I am an Administrator and want to change a Requester/ Technician’s login email address in the application.

I am an Administrator and want to change a Requester/ Technician’s login email address in the application.

  1. Login to the application with the current Super Admin credentials.
  2. In a separate tab of the browser open the link: https://mail.zoho.com/cpanel/index.do
  3. Click ‘ User Details’ on the Left Hand Side
  4. Click on the name of the user whose details you want to update.
  5. On the top click ‘ Change Login Email IDs’
  6. Provide the new email address and the administrator password and click ‘ Add’
  7. A mail will be sent to this new email address for confirmation.
  8. Once this mail id is confirmed then you will see the option "Make Primary" . 
  9. Click on this to update your email address.