Query to list support groups along with its account , site name , group status ( MSSQL & PGSQL )

Tested in build PGSQL (14300) and MSSQL (14306)
select qd.queuename "Group Name",qe.email "Email",sdo.name "Site Name",adef.org_name "Account Name" from queuedefinition qd LEFT JOIN queue_email qe ON qd.queueid=qe.queueid LEFT JOIN sitedefinition sdef ON sdef.siteid=qd.siteid LEFT JOIN sdorganization sdo ON sdo.org_id=sdef.siteid LEFT JOIN accountsitemapping asm ON asm.siteid=sdef.siteid LEFT JOIN accountdefinition adef ON adef.org_id=asm.accountid where qe.email like '%test@test.com%'
OR
select qd.queuename "Group Name",qe.email "Email",sdo.name "Site Name",adef.org_name "Account Name" from queuedefinition qd LEFT JOIN queue_email qe ON qd.queueid=qe.queueid LEFT JOIN sitedefinition sdef ON sdef.siteid=qd.siteid LEFT JOIN sdorganization sdo ON sdo.org_id=sdef.siteid LEFT JOIN accountsitemapping asm ON asm.siteid=sdef.siteid LEFT JOIN accountdefinition adef ON adef.org_id=asm.accountid where qe.email like '%test@test.com%'
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