Query to show request details along with technician's and requester's department (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306)
Along with technician's department:
SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", qd.QUEUENAME AS "Group",ti.FIRST_NAME AS "Technician", dpt.DEPTNAME AS " Technician Department", std.STATUSNAME AS "Request Status" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN UserDepartment UD on td.USERID=ud.userid LEFT JOIN DepartmentDefinition dpt ON ud.DEPTID=dpt.DEPTID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID WHERE (wo.ISPARENT='1')
Along with requester's department:
SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester",dpt1.DEPTNAME AS " Requester Department", wo.TITLE AS "Subject", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", qd.QUEUENAME AS "Group",ti.FIRST_NAME AS "Technician", dpt.DEPTNAME AS " Technician Department", std.STATUSNAME AS "Request Status" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN UserDepartment UD on td.USERID=ud.userid LEFT JOIN DepartmentDefinition dpt ON ud.DEPTID=dpt.DEPTID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID LEFT JOIN SDUser req ON wo.requesterid=req.userid LEFT JOIN AaaUser requ ON req.userid=requ.user_id LEFT JOIN UserDepartment UD1 on req.USERID=ud1.userid LEFT JOIN DepartmentDefinition dpt1 ON ud1.DEPTID=dpt1.DEPTID WHERE (wo.ISPARENT='1')
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