Query to list account wise technicians and their respective support group details
Tested in: 14610
Compatible with: Both Postgres and MSSQL DB.
Query 1:
To return technicians and respective support group details from all accounts:
SELECT ad.ORG_NAME AS "Account Name", au.FIRST_NAME AS "Technician Name", qd.QUEUENAME AS "Support Group" FROM AccountDefinition ad INNER JOIN TechnicianAccountMapping tam ON ad.ORG_ID = tam.ACCOUNTID INNER JOIN PortalTechnicians pt ON tam.TECHNICIANID = pt.USERID INNER JOIN AaaUser au ON pt.USERID = au.USER_ID LEFT JOIN Queue_Technician qt ON pt.USERID = qt.TECHNICIANID LEFT JOIN QueueDefinition qd ON qt.QUEUEID = qd.QUEUEID
Query 2:
To return technicians and respective support group details from an individual account:
SELECT ad.ORG_NAME AS "Account Name", au.FIRST_NAME AS "Technician Name", qd.QUEUENAME AS "Support Group" FROM AccountDefinition ad INNER JOIN TechnicianAccountMapping tam ON ad.ORG_ID = tam.ACCOUNTID INNER JOIN PortalTechnicians pt ON tam.TECHNICIANID = pt.USERID INNER JOIN AaaUser au ON pt.USERID = au.USER_ID LEFT JOIN Queue_Technician qt ON pt.USERID = qt.TECHNICIANID LEFT JOIN QueueDefinition qd ON qt.QUEUEID = qd.QUEUEID WHERE ad.ORG_NAME ='MY ORG Inc'
Where, "MY ORG Inc" can be replaced by the desired account name.
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