Lansweeper to ServiceDesk Plus (SDP) Integration Guide

Overview

The Lansweeper connector enables synchronization of asset data from Lansweeper to ServiceDesk Plus (SDP).
This connector is only supported for Lansweeper environments where the database has been migrated to a standalone SQL Server.

Prerequisites

• Lansweeper database running on a standalone SQL Server

• ServiceDesk Plus installed and accessible

• Access credentials for the Lansweeper SQL Server

• SDP home directory access

Connector Package

• The Lansweeper Connector ZIP file is attached.

• The package contains:

  • LansweeperDBConnector.bat / .sh

  • LansweeperScheduler.bat / .sh

  • Required connector libraries and configuration files

Integration Steps

Step 1: Extract the Connector

1. Unzip the provided connector ZIP file.

2. Copy the LansweepertoSDPConnector directory.

3. Paste the directory into the SDP home directory.

Step 2: Configure Lansweeper Database

1. Run the database configuration script:

   • Windows: LansweeperDBConnector.bat

   • Linux: LansweeperDBConnector.sh

2. A configuration window will open.

3. Enter the following SQL Server details:

   • Host Name

   • Port

   • Database name

   • Username

   • Password

4. Test and Save the configuration.

Note: This step is required only for configuring the Lansweeper database connection.

Step 3: Push Data to SDP

1. Run the scheduler script:

   • Windows: LansweeperScheduler.bat

   • Linux: LansweeperScheduler.sh

2. The connector will start fetching asset data from Lansweeper.

3. The fetched data will be pushed to ServiceDesk Plus automatically.

Notes

• LansweeperDBConnector
  Used only for configuring the Lansweeper SQL database connection.

• LansweeperScheduler
  Used to fetch data from Lansweeper and push it to SDP.

• Ensure the SQL credentials provided have sufficient permissions to read Lansweeper data.