How to update Request Additional fields during request create/update using Business Rules

How to update Request Additional fields during request create/update using Business Rules

This is a sample python script to update the Request Additional Field Values during request create/update based on certain criteria using Business Rules


Execution Steps: 

1. Download the attached zip
2. Move the files to sdp_home/integration/custom_scripts folder
3. Edit BR_updateFieldsV3.py and update Request Additional fields & values based on your requirement
(Note: You can add any number of additional fields to the udf_fields JSON based on your requirement) A Screenshot for your reference


For finding additional field id go to Admin --> Incident Additional field



4. Configure business rule as in the attached screenshot.



5. A short guide on setting up python is available here.