How to send self service login details to the user?
Login as an Administrator and go to Admin > Notification Rules > Enable the below notification under Requester Notifications and save the settings:
Send Self-service login details
This can be enabled Account Specifically by choosing the Accounts from the drop-down or you can also make use of "Assign to Account " option as shown below:
The same notification can be customized as per your needs.
ServiceDesk Plus – MSP will send self-service login details to users who are added in the application henceforth. ServiceDesk Plus – MSP will not send the details to the users who are already created in the system.
New to ADSelfService Plus?
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