How to send self service login details to the user?
Login as an Administrator and go to Admin > Notification Rules > Enable the below notification under Requester Notifications and save the settings:
Send Self-service login details
This can be enabled Account Specifically by choosing the Accounts from the drop-down or you can also make use of "Assign to Account " option as shown below:
The same notification can be customized as per your needs.
ServiceDesk Plus – MSP will send self-service login details to users who are added in the application henceforth. ServiceDesk Plus – MSP will not send the details to the users who are already created in the system.
New to ADSelfService Plus?
Related Articles
Change icons for the buttons in SSP
To change the default icons for the buttons available under SSP, To change the Triangle icon for I am facing an issue, and similarly for the other two options, login to the application as an administrator, goto Admin- Self service portal settings, ...Set Background color for Self service portal page
To set the Background color for Self service portal page, login to the application as an administrator, goto Admin- Self service portal settings . Click on Customize Self service portal, and click on Edit. If you have already set any background image ...How to send custom email notifications for a request_NOT IN USE
This sample python script is used for sending custom notifications from ServiceDesk Plus MSP when a criteria is met. You all know that ServiceDesk Plus MSP has notification rules and customisable templates to notify requesters, technicians, and ...How to stop requests from a domain and send notification to the user for a specific account
Use Case When a particular account can only raise requests using Self Service Portal and not via email, the script will allow you to send a notification that the request is not raised and to create a request using Self Service Portal. Pre-requisite ...Criteria for User Account overwrite in Active Directory User Imports
While performing a user import from Active Directory, Criteria 1: ObjectGUID - If the ObjectGUID of a user account in ServiceDesk Plus MSP matches with the user account in Active Directory, then the record in ServiceDesk Plus MSP will be ...